Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.
Overview
10
10
years of professional experience
Work History
Personal Support Worker
The Village of Humber Heights
Etobicoke, ON
09.2021 - 04.2023
Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
Helped clients with personal needs from exercise to bathing and personal grooming.
Improved resident and staff engagement through group activities.
Assisted clients with daily activities such as bathing, dressing, and grooming.
Monitored health and well-being of clients and reported significant health changes.
Responded promptly to emergency situations involving clients' safety or well-being.
Helped clients get in and out of beds and wheelchairs.
Improved patient outlook and daily living through compassionate care.
Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Built strong and trusting rapport with clients and loved ones.
Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
Customer Service Representative
Tim Hortons
Brampton, ON
09.2013 - 04.2023
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Developed strong customer relationships to encourage repeat business.