Irene Owusu- Ansah
Cambridge,ON
Summary
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.
Overview
10
10
years of professional experience
Work History
Personal Support Worker
The Village of Humber Heights
Etobicoke, ON
09.2021 - 04.2023
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Improved resident and staff engagement through group activities.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Monitored health and well-being of clients and reported significant health changes.
- Responded promptly to emergency situations involving clients' safety or well-being.
- Helped clients get in and out of beds and wheelchairs.
- Improved patient outlook and daily living through compassionate care.
- Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Built strong and trusting rapport with clients and loved ones.
- Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
Customer Service Representative
Tim Hortons
Brampton, ON
09.2013 - 04.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Supported sales team members to drive growth and development.
- Mentored junior team members and managed employee relationships.
- Improved customer service wait times to mitigate complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created and offered additional materials to enhance training.
- Explained goals and expectations required of trainees.
Education
Diploma
Unity Academy Incorporated
Toronto03-2021
Skills
- Privacy and Confidentiality
- Household Organization
- Personal Hygiene Assistance
- Clinical Documentation
- Emotional Support
- Compassionate Care
- Patient Care
- Respectful and Compassionate
- Knowledge of State Regulations
- Problem-Solving
- Relationship Building
- First Aid and Safety
- Time Management
- Elderly Care
Timeline
Personal Support Worker
The Village of Humber Heights
09.2021 - 04.2023
Customer Service Representative
Tim Hortons
09.2013 - 04.2023
Diploma
Unity Academy Incorporated
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