To work in a growth-oriented organization that offers me a positive and stable work environment and inspires me to take initiative for organizational success and provides opportunities for self-development which will enable me to rise to a managerial position.
Hi, I’m
IRENE OBENG
Etobicoke,ON
Summary
Overview
5
years of professional experience
Work History
K-G Spray-Pak
General Labour
09.2023 - 11.2023
Job overview
- Reviewed orders by inspecting labeling, packaging, and contents.
- Followed packing processes to increase speed and accuracy.
- Coordinated with team members to manage and prioritize high-volume workload.
- Assembled boxes, cartons and containers to package items.
- Inspected items for defects and damage.
- Re-packaged damaged or incorrectly packaged items.
- Sealed containers and packages with glue, tape or other materials.
- Loaded and unloaded items from production line.
Niche Bakers Corporations
General Laborer
01.2023 - 09.2023
Job overview
- Unloaded and loaded racks of baked goods
- Prepared dough for pies, bread, rolls and sweet goods, batters for muffins, cookies and cakes and icings and frostings according to recipes or special customer orders
- Bake mixed doughs and batters
- Frost and decorate cakes or other baked goods
- Ensure the quality of products meets established standards
- Drew up production schedule to determine type and quantity of goods to produce.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Inspected goods to establish accurate pricing and labeling.
- Wrapped, boxed and weighed bakery department products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Loaded, unloaded, and moved material to and from storage and production areas.
Shiloh Enterprise
Customer Service Representative
05.2022 - 12.2022
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Kwame Nkrumah University Of Science And Technology
Teaching Assistant
01.2022 - 05.2022
Job overview
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Copied, organized and distributed classroom assignments or other paperwork.
- Handled class records for attendance, assignment grades and course participation scores.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Aninwaah Medical Centre
Administrative Assistant
09.2018 - 12.2021
Job overview
- Filed patients’ folders accordingly
- Captured patients’ medical records on the hospital’s software
- Ensured payment of all utilities
- Interviewed patients for case histories prior to appointments.
Education
University of Ghana, Legon-GhanaAccra, Ghana
Bachelor In Economics And Geography
11.2021
University Overview
Wesley Girls’ Senior High SchoolKumasi, Ghana
Equivalent to grade 12 Diploma
06.2017
University Overview
Skills
- Strong knowledge of use of Microsoft Word, Excel, PowerPoint, and Outlook
- Friendly and respectful when dealing with guests and staff
- High level of propriety and concern regarding guests' privacy
- Concern for accuracy and pay attention to details
- Ability to work under little or no supervision
- Excellent teamwork and collaborative skills
- Strong time management skills
- Self-motivated, willingness to learn and flexible to fit in any working environment and shifts
- Proactive and strong problem-solving skillset
- Excellent oral and written communication
- Public Speaking
- Excellent Communication
- Microsoft Word
- Analytical Thinking
- Team Management
- Organization and Time Management
- Fluent in Language
- Verbal Communication
- Networking
- Calm Under Pressure
Languages
English
Full Professional
References
References
WILL BE PROVIDED UPON REQUESTAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
No condition is permanent
Timeline
General Labour
K-G Spray-Pak
09.2023 - 11.2023
General Laborer
Niche Bakers Corporations
01.2023 - 09.2023
Customer Service Representative
Shiloh Enterprise
05.2022 - 12.2022
Teaching Assistant
Kwame Nkrumah University Of Science And Technology
01.2022 - 05.2022
Administrative Assistant
Aninwaah Medical Centre
09.2018 - 12.2021
University of Ghana, Legon-Ghana
Bachelor In Economics And Geography
Wesley Girls’ Senior High School
Equivalent to grade 12 Diploma
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