Irene Nazario Pineda
Lancaster
Overview
11
11
years of professional experience
Work History
Emergency Department Unit Secretary
Antelope Valley Medical Center
03.2021 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Worked closely with supervisors to address any operational challenges or areas for improvement within the department.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Maintained an organized workspace for optimal productivity while adhering to health and safety standards set forth by the employer.
- Improved caller experience by consistently following established protocols for routing calls and escalating issues as necessary.
ER Technician
Antelope Valley Hospital
09.2018 - Current
- Assisted with resuscitation, CPR and emergency airway procedures.
- Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
- Quickly responded to codes and cardiac monitor alarms.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
- Safely transported patients by wheelchair, stretcher or bed to other units.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Decontaminated and sanitized all equipment, instruments and supplies.
- Worked with nurses to assess patients and prepare for tests and procedures.
Certified Nursing Assistant
Antelope Valley Hospital
11.2016 - 09.2018
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Assisted nurses by taking patient blood pressure, measuring heartbeat and recording vital signs in physical examinations.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Sales Associate
Burlington Coat Factory
07.2013 - 08.2015
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Education
High School Diploma -
Kings Word Academy
Lancaster CaAssociates - Associates Degree - Social & Behavioral Sciences
Antelope Valley College
Lancaster, CA05.2024
CNA License -
St. Joseph's School of Nursing
Lancaster, CA06.2016
Timeline
Emergency Department Unit Secretary
Antelope Valley Medical Center
03.2021 - Current
ER Technician
Antelope Valley Hospital
09.2018 - Current
Certified Nursing Assistant
Antelope Valley Hospital
11.2016 - 09.2018
Sales Associate
Burlington Coat Factory
07.2013 - 08.2015
High School Diploma -
Kings Word Academy
Associates - Associates Degree - Social & Behavioral Sciences
Antelope Valley College
CNA License -
St. Joseph's School of Nursing
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