Irene Nakiyimba
Toronto,ON
Summary
Expert at finding win-win solutions. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Cheerful and upbeat professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving crm issues.
Overview
7
7
years of professional experience
Work History
Client Service Representative
S&P Data Digital
2022.11 - 2024.02
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Created detailed notes in customer profiles to keep track of conversations and requests.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Resolved contract and billing system inconsistencies, identifying discrepancies and requesting corrections.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Data Entry Specialist
MTN Uganda
Kampala , Kampala
2021.01 - 2022.01
- Organized files, updated customer information, and generated reports as requested.
- Scanned documents into the company's database system using optical character recognition software.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
- Organized billing and invoice data, prepared accounts receivable, and generated revenue reports to support audits.
- Scanned and stored files and records electronically to reduce paper files and secure data.
Sales Agent
Ayo Ltd
2017.01 - 2018.06
- Continuously met sales goals via strategic prospecting.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
- Identified opportunities for cross-selling additional products and services.
Education
Canadian Workplace Culture
Ontario Tourism Education
2022-11
Some College (No Degree) - Customer Service And Cashier Training
Ontario Tourism Corporation
2022-11
Bachelor of Arts - Human Resource Management
Makerere University Business School
Kampala Uganda2021-10
Skills
- Client engagement, very competent to meet with clients to understand their personal and business priorities,advise them on solutions,and provide a forward- looking financial plan.
- Relationship Building , good at engaging in marketing and outreach activities to clients you value them and their communities.
- Proficient in MS Office tools,Word,Excel,PowerPoint .
- Standard compliance, ability to ensure that all interactions and process adhere to the established guidelines, regulations and best practices.
- Phone Manner,professionally answer inbound and outbound business calls in a scalable manner.
- Empathy, ability to put myself in the customer's point of view.
- Proficient in salesforce.
- Great attention to details,i notice things that others don't. My critical thinking skills help to inform my decision making.
Languages
English
Full Professional
References
References available upon request.
Timeline
Client Service Representative
S&P Data Digital
2022.11 - 2024.02
Data Entry Specialist
MTN Uganda
2021.01 - 2022.01
Sales Agent
Ayo Ltd
2017.01 - 2018.06
Canadian Workplace Culture
Ontario Tourism Education
Some College (No Degree) - Customer Service And Cashier Training
Ontario Tourism Corporation
Bachelor of Arts - Human Resource Management
Makerere University Business School
Affiliations
- Society of Human Resource Management
Work Preference
Work Type
Full TimeWork Location
On-SiteQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
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