Irene Mulondo Mugoya
Niagara Falls,ON
Summary
Tidy Records Clerk with a knack for organization, cleanliness and efficiency. Skilled in copying, faxing and sorting material in accordance to the filing system being used. Adept at handling incoming calls and communications through email. Organized Records Clerk with a 3-year background in performing clerical and file management work. In-depth knowledge of all filing systems to maintain confidential files.
Overview
3
3
years of professional experience
Work History
Records Assistant
National Social Security Fund, NSSF
02.2020 - 02.2023
- Coordinated with various departments to support cross-functional needs.
- Followed confidentially regulations to maintain privacy.
- Followed established policies and procedures to maintain compliance with regulations.
- Updated records with new information.
- Scanned and Indexed Documents in a bid to digitizes all physical records using the Ada system
- Prepared old documents and repaired the spoilt ones and got them ready for scanning.
- Binding important reports which were to be submitted to the Parliament of Uganda for an Audit probe.
Customer Service Representative
National Social Security Fund, NSSF
01.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Registered new Members in the organization in a rural area under the Mukono Branch of NSSF.
- Made out bound calls following up on customers to present the necessary documents needed for their claims to be processed
- Worked with the Service Quality Team by making phone calls to customers and asking them about their customer experience
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Laws - Law Studies
MAKERERE UNIVERSITY
KAMPALA01.2012
Uganda Advanced Certificate Education - A Levels
KIBULI SECONDARY SCHOOL
KAMPALA12.2005
High School Diploma -
IGANGA SECONDARY SCHOOL
IGANGA12.2003
Skills
- Numeracy Skills
- Appointment Scheduling
- Number-Savvy
- Document Analysis
- Inter personal skills
- Team player
- Ada
- CRM
Languages
English
Professional Working
Reading, Writing,Playing Piano,Singing, Sports
I love to write about my days and the lessons i have learnt. I also love to write motivational and spiritual articles that apply to the day to day lives of different individuals. I read a book per month. I also love to play Piano. I was inspired to learn how to play it by my son who learnt how to play a Piano during lockdown. I love to keep healthy and sports has been my passion right from Elementary school where i excelled in athletics.
Timeline
Customer Service Representative
National Social Security Fund, NSSF
01.2022 - 12.2022
Records Assistant
National Social Security Fund, NSSF
02.2020 - 02.2023
Bachelor of Laws - Law Studies
MAKERERE UNIVERSITY
Uganda Advanced Certificate Education - A Levels
KIBULI SECONDARY SCHOOL
High School Diploma -
IGANGA SECONDARY SCHOOL
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