Irene Miranda
San Dimas
Summary
Encouraging leader and analytical problem-solver with talents for team building, coaching and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using company values guide in decision making to impact overall success. Dedicated to applying training, monitoring and morale-building abilities to enhance crew engagement thus enhancing the customer experience.
Overview
6
6
years of professional experience
Work History
Mate
Trader Joe's
10.2022 - Current
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between crew members in a professional manner, preserving strong working relationships in the process.
- Supported the culture of kaizen by identifying and addressing areas for potential growth, both individually and as a team.
- Fostered a positive work environment, leading to increased crew morale.
- Educated crew on Trader Joe's mission and values to help our store achieve success.
Crew Member
Trader Joe's
12.2018 - 10.2022
- Improved customer experience by consistently providing friendly and efficient service.
- Developed new crew members through training & mentorship.
- Maintained high standards of customer’s experience during high-volume work shifts.
- Enhanced team productivity by effectively collaborating with fellow crew on tasks and responsibilities.
- Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain a WOW customer experience.
Assistant Teacher
St. Chrysostom's Day School
06.2019 - 06.2021
- Communicated regularly with parents, teachers and administrators about students' progress and needs.
- Promoted calm, disciplined classroom setting for successful learning.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and assessments.
- Supported student physical, mental, and social development using classroom games and activities.
Education
Bachelor of Science - Early Childhood Education
DePaul University
Chicago, IL06.2021
Skills
- Leadership Coaching
- Problem-solving
- Store scheduling
- Sales strategies
- Customer Engagement
- Effective Conflict Resolution
Timeline
Mate
Trader Joe's
10.2022 - Current
Assistant Teacher
St. Chrysostom's Day School
06.2019 - 06.2021
Crew Member
Trader Joe's
12.2018 - 10.2022
Bachelor of Science - Early Childhood Education
DePaul University
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