Summary
Overview
Work History
Education
Skills
Timeline
Generic

Irene Koduah

Toronto

Summary

Over 5 years of experience, providing customer service. Ability to adapt in any environment by assessing and strategizing business situations by delivering the best solutions. Detail-oriented with proficiency in Microsoft Office (including Word, Excel, and PowerPoint) and SalesForce. Advanced knowledge of social media platforms. Effective time management skills.

Overview

Work History

Admin Assistant / Car Jockey

Affinity Luxury Car Rentals
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Handled payable accounts from clients.
  • Executed record filing system to improve document organization and management.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted car jockeys by driving clients to and from the car dealerships.
  • Parked and retrieved cars according to customer needs.

Account Manager

Purolator
  • Performed sales coordination
  • Kept a log of outcomes
  • Managing time effectively to achieve daily sales goals and metrics
  • Communicating and marketing Purolator's value proposition to key decision makers within the client organization
  • Leveraging strong relationships with partners while bringing in new businesses.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Preparing quotes and bids as necessary.

Account Manager

PCM Canada
  • Utilizing proven sales methods to prospect and identify new clients
  • Building a book of business through outbound phone sales and maintaining strong-trusting relationships with clients
  • Managing time effectively to achieve daily sales goals and metrics
  • Communicating and marketing PCM Canada’s value proposition to key decision makers within the client organization
  • Leveraging strong relationships with OEM partners and distributors including Apple, Microsoft, Cisco, HP, Dell and others
  • Preparing quotes and bids as necessary.

Shipping Coordinator Assistant

Maxxmar Window Fashion
  • Lead the repair department through the process of collecting important customer information
  • Verified paper work processed by Customer Service Representatives (CSRs)
  • Distributed repaired and returned items to necessary departments
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Oversaw warehouse crew stocking inventory and preparing loads.
  • Processed returns and updated accounts.

Education

Bachelor of Creative Advertising (Honours Degree) - Account Coordinator

Humber College
Toronto, ON
05.2016

Diploma Radio Broadcasting -

Humber College
Toronto, ON
04.2011

Skills

  • Multitasking Capabilities
  • Attention to Detail
  • Reliability and Punctuality
  • Patience and Calmness
  • Critical Thinking Abilities
  • Problem Solving Abilities
  • Organizational Skills
  • Customer Service Orientation
  • Interpersonal Skills
  • Quick Decision Making
  • Client Service
  • First Aid Knowledge

Timeline

Admin Assistant / Car Jockey

Affinity Luxury Car Rentals

Account Manager

Purolator

Account Manager

PCM Canada

Shipping Coordinator Assistant

Maxxmar Window Fashion

Bachelor of Creative Advertising (Honours Degree) - Account Coordinator

Humber College

Diploma Radio Broadcasting -

Humber College

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Irene Koduah