IRENE JANE LAURYN MAWO
Halifax,Canada
Summary
Dynamic Bilingual Customer Service Professional with proven expertise in technical documentation and project coordination at Manulife. Adept at resolving complex issues and enhancing stakeholder communication, leveraging strong problem-solving skills and proficiency in ERP systems to drive operational efficiency and compliance. Committed to delivering high-quality results in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Professional
Manulife
Halifax, Canada
01.2026 - Current
- Delivered bilingual client support in a fast-paced environment requiring accurate documentation, issue resolution, and clear communication of complex policy information.
- Coordinated with internal teams to resolve client issues efficiently while maintaining service quality standards.
- Developed strong stakeholder communication and problem-solving skills through high-volume case management.
Project Engineering Student
Subsea7
St. John's, Canada
08.2024 - 12.2024
- Supported offshore project execution through preparation of technical work packages, lift plans, and construction documentation.
- Reviewed engineering drawings and contributed to equipment integration and design support activities.
- Collaborated with project teams to ensure compliance with operational safety and engineering standards.
- Conducted research on materials and technologies for subsea applications.
Material Planner Intern
Tesla
Markham, Canada
01.2024 - 04.2024
- Coordinated materials planning and procurement activities using ERP/MRP systems aligned with project and production schedules.
- Managed daily scheduling of materials for production and assembly lines.
- Generated Bills of Materials (BOMs) and supported production planning, logistics coordination, and inventory tracking.
- Collaborated with procurement, quality assurance, and validation teams to support operational efficiency and compliance activities.
- Tesla Toronto Automation
Engineering Student (EPCM)
Aker Solutions
St. John's, Canada
05.2023 - 08.2023
- Revised P&IDs, as-built drawings, and engineering datasheets to improve project execution and ensure documentation accuracy.
- Prepared Bills of Materials (BOMs) and bid packages for procurement and construction planning activities.
- Assisted with commissioning documentation, engineering calculations, and technical coordination tasks.
- Supported multidisciplinary engineering workflows within an EPCM project environment.
Resource Management Student
Canada-Newfoundland & Labrador Offshore Petroleum Board
St. John's, Canada
09.2022 - 12.2022
- Interpreted and applied environmental guidelines and offshore regulations during the review process, contributing to the evaluation of operational safety and environmental risk controls.
- Prepared weekly progress reports summarizing field activities, risks, delays, and next steps.
- Analyzed well integrity data using Harmony software and developed structured closure and turnaround documentation to support regulatory compliance.
Process Engineering Student
3F Waste Recovery
St. John's, Canada
01.2022 - 04.2022
- Developed P&IDs/PFDs and processing documents for equipment selection and client requirements.
- Developed 3D equipment layouts and floor plans using AutoCAD and Onshape.
- Conducted site visits to verify equipment installation, collect measurements, and support field inspections.
- Supported process design by performing equipment sizing, vendor selection, and procurement to ensure cost-effective and efficient system performance.
Education
Bachelor of Engineering - Process Engineering
Memorial University of Newfoundland
St. John's, NL04-2025
Skills
- Technical documentation
- Procurement coordination
- Scheduling support
- Commissioning support
- Project coordination
- Offshore operations
- Engineering drawing review
- Bill Of Material development (BOM)
- Lean Six Sigma methodologies
- HAZOP analysis
- Data analysis
- ASME standards
- AutoCAD and Navisworks
- Bluebeam and Onshape
- Aspen HYSYS and MATLAB
- Visio and Procore
- Enterprise Resource Planning/Material Requirements Planning (ERP/MRP) systems
- Time management
- Team collaboration
- Verbal and written communication
- Flexibility and adaptability
Certification
- Technical Project Management
- WHMIS
- Technology Stewardship
- Lean Six Sigma
- Procore Construction Management Professional Certificate
- Valid Class 5 Driver's License
Languages
- English, Native/Bilingual
- French, Native/Bilingual
Timeline
Bilingual Customer Service Professional
Manulife
01.2026 - Current
Project Engineering Student
Subsea7
08.2024 - 12.2024
Material Planner Intern
Tesla
01.2024 - 04.2024
Engineering Student (EPCM)
Aker Solutions
05.2023 - 08.2023
Resource Management Student
Canada-Newfoundland & Labrador Offshore Petroleum Board
09.2022 - 12.2022
Process Engineering Student
3F Waste Recovery
01.2022 - 04.2022
Bachelor of Engineering - Process Engineering
Memorial University of Newfoundland