Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Irene Ilunga

Gatineau

Summary

Experienced in the customer service industry, bringing a personable and reliable approach to work. A positive team player excelling both collaboratively and independently. Possessing a strong ability to quickly grasp new concepts and always open to seeking guidance and direction when necessary. Ambitious, responsible, and flexible with excellent leadership qualities. Objective is to enhance the client service experience for all within the office environment. Continuously striving for personal and professional development.

Overview

8
8
years of professional experience

Work History

Assistant manager

Groupe Yellow
04.2022 - Current
  • Open and close the store, clean and ensure it is prepared for the next day.
  • Manage employee scheduling and store operations by assigning duties to sales associates.
  • Accept resumes and execute the candidate assessment, including the interview process.
  • Prepare, review and execute daily opening and closing reports.
  • Responsible for cash register monitoring and bank deposits.
  • Maintain and monitor store supplies and operational requirements.
  • Maintain and monitor store cleanliness (garbage/recycle).
  • Prepare and execute the visual marketing by ensuring sign changes, billboards reflect current sales promotions and setting display walls.

Assistant manager

Sirens
12.2021 - 04.2022
  • Open and close the store, clean and ensure it is prepared for the next day.
  • Assist the manager with employee scheduling and store operations by assigning duties to sales associates.
  • Accept resumes and assist in the candidate assessment including the interview process.
  • Prepare, review and execute daily opening and closing reports.
  • Responsible for cash register monitoring and bank deposits.
  • Maintain and monitor store supplies and operational requirements.
  • Maintain and monitor store cleanliness (garbage/recycle).
  • Prepare and execute the visual marketing by ensuring sign changes, billboards reflect current sales promotions and setting display walls.

Customer service representative

THEO Residence
09.2019 - 07.2021
  • Process client service requests, respond to administrative inquiries, process building access requests, maintain and track package deliveries, and other assigned duties.
  • Process and track requests using the intranet system (SharePoint), similar to the CCM enterprise tracking system.
  • Collect, record, arrange, transmit and process information received in the positional mailbox.
  • Process a variety of applications and forms submitted to the positional mailbox by guests and residents.
  • Send, receive and distribute internal and external mail using MS Outlook specifically when addressing service requests originating from a variety of sources.
  • Add, amend/update and retrieve contract agreements for residents and suppliers using the office intranet system (SharePoint), similar to the CCM enterprise tracking system.
  • Assist in the control (maintenance) of stationery and office supplies inventory within the work space.
  • Assist in the maintenance of office equipment (printers/copiers & fax) within the work space.

Customer service representative

Ainsworth
05.2017 - 09.2019
  • In a call center environment, process client service requests, dispatch service technicians, process technician purchase orders, track service request progress, and other assigned duties.
  • Added, amended and retrieved purchase orders using the intranet system (SharePoint), similar to the CCM enterprise tracking system.
  • Collected, recorded, arranged, transmitted and processed information specifically during the dispatching of technicians for a variety of service calls received in the positional mailbox.
  • Processed applications and forms specifically during the reimbursement of claims submitted to the positional mailbox by service call technicians.
  • Sent, received and distributed internal and external mail using MS Outlook specifically when addressing service requests originating from other customer service representatives and satellite sites to head office.
  • Added, amended/updated and retrieved contract agreements for technicians and suppliers using the office intranet system (SharePoint), similar to the CCM enterprise tracking system.
  • Assisted in the control (maintenance) of stationery and office supplies inventory within the call center work space.
  • Assisted in the maintenance if office equipment (printers/copiers & fax) within the call center work space.

Education

Secondary School Diploma -

École des adultes Le Carrefour
05.2017

Skills

  • Proficient in French
  • Advanced English communication
  • Skillful task management
  • Flexibility in dynamic environments
  • Client service focus
  • Meticulous attention to detail
  • Relevant work experience

Languages

French
English

Timeline

Assistant manager

Groupe Yellow
04.2022 - Current

Assistant manager

Sirens
12.2021 - 04.2022

Customer service representative

THEO Residence
09.2019 - 07.2021

Customer service representative

Ainsworth
05.2017 - 09.2019

Secondary School Diploma -

École des adultes Le Carrefour

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Irene Ilunga