Irene Hernandez
Whittier
Summary
Dynamic retail leader with a proven track record at Francesca’s, excelling in sales performance and team development. Skilled in recruitment and inventory management, I foster strong communication and problem-solving abilities to enhance operational efficiency and customer satisfaction. Committed to driving results and optimizing team capabilities in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Training Boutique Team Leader/ Multi Unit Manager
Francesca’s
Rancho Cucamonga, CA
11.2017 - Current
- Drove sales performance by analyzing business operations and identifying opportunities for metric enhancement through effective sales floor leadership.
- Enhanced team capabilities by mentoring and preparing members for advanced responsibilities.
- Developed and implemented schedules to enhance customer service delivery and optimize sales potential.
- Directed operational excellence by managing daily operations, overseeing budgets, and maintaining boutique inventory.
- Assisted in managing multiple boutiques during periods of understaffing. Acted as primary contact in the absence of the district team leader on PTO.
- Facilitated onboarding for new BTLs while ensuring adherence to 100% guest experience standards.
Store Manager/Co Manager
Aeropostale
Downey, CA
05.2008 - 11.2017
- Oversaw planning, delegation, and follow-up on task assignments and activities.
- Cultivated open and trusting professional relationships with team members.
- Assisted in recruiting qualified candidates for various positions. Supported scheduling efforts to optimize team availability. Coordinated staffing needs to meet project demands.
- Oversaw stockroom operations in a high-volume boutique to ensure efficient inventory management.
Education
High School Diploma -
San Gabriel High School
San Gabriel, CASkills
- Problem-solving abilities
- Recruitment and hiring
- Merchandise presentation
- Reliable and responsible
- Time management
- Strong communication and interpersonal skills
Timeline
Training Boutique Team Leader/ Multi Unit Manager
Francesca’s
11.2017 - Current
Store Manager/Co Manager
Aeropostale
05.2008 - 11.2017
High School Diploma -
San Gabriel High School