Beatriz Toribio
Palmdale
Summary
Dedicated Customer Service Manager with a proven track record in enhancing team performance and driving customer satisfaction through effective problem resolution and data analysis.
Overview
30
30
years of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Manager
Ray Ev
Woodland Hills
12.1995 - 12.2025
- Managed daily operations of customer service team and ensured efficiency.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Created reports summarizing data entry activities, including time frames, volume of entries, errors.
- Tracked progress against established goals and objectives related to projects involving data entry work.
- Processed customer orders efficiently through order management system.
- Coordinated order fulfillment with logistics and warehouse teams.
- Processed incoming shipments, verifying accuracy against purchase orders.
- Organized inventory in designated storage areas for easy access.
- Maintained shipping supplies and equipment to ensure operational efficiency.
- Collaborated with team members to maintain efficient workflow and meet deadlines.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Managed daily operations to ensure efficient workflow and resource allocation.
- Coordinated cross-departmental projects to improve communication and effectiveness.
Education
Cleveland High School
Reseda, CASkills
- Customer service
- Data analysis
- Problem resolution
- Team collaboration
- Inventory management
- Order processing
- Time management
- Escalation handling
- Proficient in Microsoft
- Communication skills
- Schedule management
- One call resolution
- Cash handling
- Shipping, receiving, and warehousing
- Superior computer skills
- Call monitoring
- Verbal communication
Languages
English
Native/ Bilingual
Timeline
Customer Service Manager
Ray Ev
12.1995 - 12.2025
Cleveland High School