Irene Gomonit
Edmonton
Summary
Proven leader in retail management with a track record of enhancing customer experience and driving sales growth at Rexall Pharmacy Group. Excelled in team building, strategic merchandising, and inventory control, significantly improving store efficiency and customer satisfaction. Skilled in problem-solving and customer service, consistently achieving positive outcomes in fast-paced environments.
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Diligent [Desired Position] with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Rexall Pharmacy Group
07.2015 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Keyholder
Rexall Pharmacy Group
12.2014 - 07.2015
- Assisted store cashiers during peak sales times.
- Performed category maintenance by rotating products according to company product rotation policy.
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
- Contributed ideas for marketing campaigns leading to increased foot traffic and revenue generation.
- Stored security alarm codes and keys and made routine code changes.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Cashier
Rexall Pharmacy Group
06.2012 - 10.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor of Science - Business Administration
University of San Jose Recoletos
Cebu City, Philippines03-2001
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Store organization
- Time management
- Retail operations
- Inventory control
- Team building and leadership
- Attention to detail
- Staff supervision
- Store operations
- Stock management
- Team management
- Upselling and cross selling
- Pricing and markdowns
- Display setup
- Loss prevention
- Employee coaching
- Staff scheduling
- Transaction processing
- Stock rotations
- Sales growth
- Order management
- Strategic merchandising
- Inventory counting
- Assignment delegation
- Cost control
- Teamwork and collaboration
Languages
English
Professional Working
Timeline
Assistant Store Manager
Rexall Pharmacy Group
07.2015 - Current
Keyholder
Rexall Pharmacy Group
12.2014 - 07.2015
Cashier
Rexall Pharmacy Group
06.2012 - 10.2014
Bachelor of Science - Business Administration
University of San Jose Recoletos
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