IRENE FRANCESCA MORAH
London,ON
Summary
An empathic, creative, effective, and organized pre-marriage facilitator with extensive experience in training people in remote, proximate and immediate marriage preparation. A family and human life Counsellor with valuable experiences in Marriage theology and lived experience. A trained mind with working experience using the Person-centered approach. Excellent skills in counseling teenagers and young adults.
Overview
30
30
years of professional experience
12
12
Certification
Work History
Student Trainee
Ciscon Geological Services
- Reference collection on the Nigerian tar sands belt
- Geological field mapping on some part of south western Nigeria
- Reservoir evaluation and management using sedimentology, sequence stratigraphy, wire line logs, seismic data, basin analysis etc
Support Counsellor
Relate Africa Organisation
04.2017 - Current
- One - on - one seat-in Counselling
- Arranges couple Counselling with my Supervisor as co-counsellor
- Takes part in monthly Group Counselling as one of a Team of Counsellors
- Organizes counselling school programs for both Primary and secondary schools
- Organizes quarterly worldwide Marriage Encounter weekend retreat seminars for married couples
- Works as one of Relates online telephone counsellors whenever necessary
Operating Officer
Bee Forever Lifestyle Limited
01.2016 - Current
- Responsible for overall smooth running of Natural Honey Distribution and sales
Senior Manager
Forever Living Product Company
07.2013 - Current
- Independent distributor of organic Aloe Vera - based health and beauty products
Customer Service Manager
Bollore Africa Logistics
01.2010 - 07.2013
- Interface with all relevant departments to provide a smooth efficient first-class service to attain Customer and Commercial satisfaction
- Set up and manages a Customer Complaints System, ensuring all complaints are monitored and dealt with in a timely and satisfied manner
- Monitors the Key accounts weekly and Monthly performances (KPI) and proposing where necessary improvement actions to ensure definite targets are met and report them to top Management
- Set up and ensure that clear instructions are provided to Invoicing department to reduce mistakes/rejected invoices and invoicing lead-time
- Supervises Administrative operations stages (Import/Export) by respecting the scope of work sold by the Commercial department, SDV procedures and relevant regulatory documents
- Manages Clients relationship and deliver excellence in a committed and consistent manner
- Drives the Key Account Team within the established policies to ensure objectives are met in volume and revenue
- Acknowledges receipt of quotation/agreements for clear understanding of scope of work for easy invoicing instructions
- Supervises Key Account Managers to ensure that good assistance and advice is given to Customers at all times
- Ensures that third party invoices (shipping/terminal charges) are not at variance to the approved terms and conditions negotiated with Clients
- Analyses Customer complaints in close collaboration with the QHSE Dept
- Raises improvement action request where necessary and liaises with the QHSE dept
- To ensure that corrective and preventive measures are effectively implemented
- Organizes monthly operations review with top 20 accounts for effective management
- Collates all Key account KPIs, analyze and report in a meeting with the Clearing & Forwarding Manager, Sea freight Manager and Airfreight Manager (Monthly)
- Ensures that KPI and activities report are standardized and the KEY Account Managers sends to Clients on a daily basis
Commercial Manager
SDV Nigeria Limited
09.2003 - 01.2010
- Responsible for the formulation of long, medium- and short-term strategies for marketing of SDV logistics services in Nigeria, Clearing & Forwarding, In-land logistics, Warehousing, Inventory Management, International Procurement Management and import documentation processing
- Involved in yearly Budget computation and mapping out strategies for the attainment of Company's budget and objective for the year
- Working with other Commercial team in Lagos, Abuja, Kano, PHC and Warri to ensure that specific services are designed for each corporate client to meet their logistics needs
- Develop and deploy all marketing communication materials for the service and products offered
- Including SDV brochure and the Monthly newsletter
- Ensuring that sales targets are met; and the company's budgeted income is achieved
- Between 2003 and 2006, was responsible for the Commercial arm of Intertrans Nigeria limited - comprising of 3 other commercial representatives
- Managed some of the Company's strategic accounts
- E.g., Wapco-Lafarge, Alcatel - Lucent Nigeria, Emmyson Group, Nestle Nig plc, Cadbury Nig, Promasidor, Matelec, Games African Stores, Punch Nig, Kuramo Group/Copac Nig., amongst others
- Commercial supervision and execution of major projects such as Egbin Power Project in 2006, both with Hitachi and Marubeni Corporations, Obudu Power Project in 2007 with Mitsubishi, Second Egbin Power project in 2007, NIPP Power projects at Ganmo with Matelec Ltd, NIPP Power Project with Rockson Engineering, M-Tel Projects and a host of other telecommunication projects with series of EPC contractors and governmental entities
- Formulating Business strategy for the Airfreight services to continually conform to Clients need, despite the ever-changing government policies in this sector
- Prepare quotations for all freight forwarding & Customs clearance services, Haulage, Warehousing & storage, consolidation services, Oil & gas logistics services, Express/Courier services, Packing & Removal, and lastly marine support services
- Prepare weekly statistics on the company activities using the SPOT soft ware
- Ensure all external communication to the public are in-line with the brand proposition
- Responsible for dissemination of all external communication material including press releases, public presentations and monthly newsletters to existing and potential clients
- Representative of SDV at Bi-lateral trade chamber meetings
Technical Staff
Lenoil Holdings Nig. Limited
01.2000 - 01.2003
- Prepare prequalification bids / proposal for oil servicing jobs and other E & P related jobs
- Compile preliminary investigations used in open Acreages and Marginal fields' evaluation
- Functioned as the company's liaison officer in Government Parastals: e.g., DPR, PPMC, NNPC, NAPIMS, Ministries, etc
- Prepare monthly Nigerian energy report for foreign partners
Graduate Trainee
Department of Petroleum Resources
01.1999 - 01.2000
- Evaluate some stratigraphic basins in Nigeria
- Preliminary and detailed evaluation of operations in licensed / leased blocks (Oil fields)
- Assist in lease administration department by updating confessional files
Education
BACHELLOR OF SCIENCE - GEOLOGY
University of Benin
Benin CitySkills
- Project Management
- Team Supervision
- ONE-ON-ONE Counseling
- Group Counseling
- Good work ethic
- Customer service
- Multitasking and organization
- Customer relationship management
Certification
- CERTIFICATE IN PERFORMANCE MANAGEMENT TRAINING
- CERTIFICATE IN BASIC CHRISTIAN COUNSELLING
- GENERAL COUNSELLING - PERSON-CENTRED APPROACH
- CERTIFICATE IN MARRIAGE THEOLOGY AND LIVED EXPERIENCE
- CERTIFICATE IN GRIEF, TRAUMA AND SUICIDE PREVENTION COUNSELLING
- CERTIFICATE IN CARE - BASIC KNOWLEDGE ELEMENT
- CARE CERTIFICATE IN MENTAL HEALTH, DEMENTIA AND LEARNING DISABILITIES
- CERTIFICATE IN FIRST AID ADMINISTRATION
- CERTIFICATE TRAINING IN MICROSOFT APPLICATIONS
- CERTIFICATE IN PROFESSIONAL TELEPHONE TECHNIQUES
- SENIOR SECONDARY SCHOOL CERTIFICATE
Languages
English
Native or Bilingual
Yoruba
Bilingual or Proficient (C2)
Timeline
Support Counsellor
Relate Africa Organisation
04.2017 - Current
Operating Officer
Bee Forever Lifestyle Limited
01.2016 - Current
Senior Manager
Forever Living Product Company
07.2013 - Current
Customer Service Manager
Bollore Africa Logistics
01.2010 - 07.2013
Commercial Manager
SDV Nigeria Limited
09.2003 - 01.2010
Technical Staff
Lenoil Holdings Nig. Limited
01.2000 - 01.2003
Graduate Trainee
Department of Petroleum Resources
01.1999 - 01.2000
Student Trainee
Ciscon Geological Services
BACHELLOR OF SCIENCE - GEOLOGY
University of Benin
Similar Profiles
Lillian ChukwuLillian Chukwu
Sales, Customer Service Representative at Ciscon ServicesSales, Customer Service Representative at Ciscon Services
MAYSAM ALSHARAWNEHMAYSAM ALSHARAWNEH
Material Engineer at Yaghi Geological Services CO.Material Engineer at Yaghi Geological Services CO.
Brian BrathovdBrian Brathovd
Geosteerer & Mudlogger at Selman and Associates Geological ServicesGeosteerer & Mudlogger at Selman and Associates Geological Services