Irene Chika Igboka
Dartmouth
Summary
Compassionate and dedicated healthcare professional with extensive experience providing exceptional care to individuals with diverse needs, including the elderly and those requiring specialized support. Skilled in assisting with activities of daily living (ADLs), promoting safety and dignity, and fostering emotional well-being. Certified in First Aid, CPR/AED, WHMIS, and Dementia Care, with hands-on experience in hospital, home, and community care settings. Proficient in maintaining clean and organized environments, managing patient records, and delivering person-centred care. Highly adaptable, empathetic, and committed to pursuing a CCA certification to enhance skills and advance in the healthcare field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lunch Bus Ground Supervisor
CBVRCE (Cape Breton-Victoria Regional Centre for Education)
10.2024 - Current
- Provide supervision for students before and after school
- Provide supervision for students during the lunch and/or noon hour break
- Supervise the washrooms during lunch hour and see that the washrooms are checked before students go in and after they come out
- Clean the tables after lunch
- Supervise students getting on or off the bus before commencement of school and after school is dismissed
- Report to the principal or designate any problem that might occur during the time of supervision
- Any other related duties as assigned
Customer care agent
IO Solutions
09.2023 - 01.2025
- De-escalate customer complaints and inquiries via phone
- Activate customers on Fido and Rogers wireless, ignite Internet, TV and home phone services
- Schedule and Reschedule appointments for customers with technicians for installation, maintenance and servicing
- Daily update and validation of customers’ information and details
- Resolve billing issues for customers
- Make adjustments on customers’ bills based on customer request and Supervisor’s approval
- Assist customer in initiating shipping labels to help return their old or used equipment
- Assist in hardware upgrade and activation of new telephone numbers
- Follow communication process and work call flow
Healthcare Aide
Rehoboth Healthcare Lagos, Nigeria
01.2020 - 08.2020
- Completed progress notes on patients’ activities of daily living
- Maintained a clean and well-organized environment to promote resident happiness and safety
- Assisted with housekeeping services for residents
- Assisted with monitoring of medication administration as annotated in the resident’s service care plan
- Handled light housework, including vacuuming, dishes, and dusting
- Prepared meals according to personal diet recommendations
- Assisted with their activities of daily living (ADLs) such as serving their meals, transferring them using appropriate assistive devices, bathing, taking care of their teeth, toileting, and grooming
- Reported timely to the staff nurse and supervisor, any behavioral changes, and incidents for effective collaboration and proper documentation
- Utilized proper infection control measures such as proper handwashing before and after direct resident contact
Family Home Health aide
Homecare Lagos, Nigeria
02.2017 - 12.2019
- Assisted client with walking, transferring, and using mobility aids
- Planned and prepared nutritious meals according to resident’s dietary needs and preferences
- Performed light housekeeping duties, including cleaning, laundry, and organizing
- Offered companionship, engaged in conversation, and participated in recreational activities with the client
- Accompanied client to medical appointments, grocery shopping, or other errands
- Reminded or assisted client in taking prescribed medications as directed by healthcare professionals
- Assisted with resident’s activities of daily living (ADLs) such as serving meals, transferring them using appropriate assistive devices, bathing, taking care of their teeth, toileting, and grooming
Education
Post baccalaureate Diploma - Supply Chain Management
Cape Breton University
05.2025
Caregiving Skills - Dementia Care
Alison
01.2025
WHMIS Certification - undefined
Canada safety training Centre
01.2025
Food and safety - Healthcare
Canadian institute of food and safety
08.2023
Certification in First Aid/CPR/AED - Healthcare
National CPR Foundation
07.2023
Home health aide - Healthcare
American Caregiver Academy
01.2022
Bachelor of Science - Pure and Industrial Chemistry
Nnamdi Azikiwe University
07.2006
Skills
- Proficient cook
- Managing records
- Expert in Microsoft Office
- Grooming residents
- Good communicator
- Time management
- Safety awareness
- Problem solver
- Decontamination procedures
- Hazardous materials handling
- Compassion and empathy
- Direct patient care
- Emergency management
- Patient assessment
- Team collaboration
- Emergency response
- Reporting and documentation
- Multitasking and organization
- CPR and first aid
- Volunteering
- Infection control
- Supply restocking
Accomplishments
- Achieved improved patient comfort through effectively helping with bathing, grooming, and personal hygiene.
- Achieved consistent resident satisfaction through effectively helping with meal preparation tailored to dietary needs.
- Achieved enhanced mobility for patients through effectively helping with transfers and the use of assistive devices.
- Achieved a safe and hygienic environment through effectively helping with cleaning, laundry, and infection control measures.
- Achieved positive emotional well-being for residents through effectively helping with companionship and social activities.
- Achieved accurate and timely care documentation through effectively helping with monitoring and recording patient conditions.
- Achieved collaborative care goals through effectively helping with communication between residents and healthcare teams.
Languages
English
Full Professional
Certification
- Caregiving Skills-Dementia Care
- WHMIS Certification
- Food handlers
- Certification in First Aid/CPR/AED
- Home health aide
Interests
- Cooking
- Participating in local clean-up initiatives
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- Volunteering
- Music
- Food Blogging
- Reading
Timeline
Lunch Bus Ground Supervisor
CBVRCE (Cape Breton-Victoria Regional Centre for Education)
10.2024 - Current
Customer care agent
IO Solutions
09.2023 - 01.2025
Healthcare Aide
Rehoboth Healthcare Lagos, Nigeria
01.2020 - 08.2020
Family Home Health aide
Homecare Lagos, Nigeria
02.2017 - 12.2019
Caregiving Skills - Dementia Care
Alison
WHMIS Certification - undefined
Canada safety training Centre
Food and safety - Healthcare
Canadian institute of food and safety
Certification in First Aid/CPR/AED - Healthcare
National CPR Foundation
Home health aide - Healthcare
American Caregiver Academy
Bachelor of Science - Pure and Industrial Chemistry
Nnamdi Azikiwe University
Post baccalaureate Diploma - Supply Chain Management
Cape Breton University
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