Laura Estrada
Jurupa Valley
Summary
Dynamic professional with a proven track record at Superior Springs Co., excelling in customer service and relationship building. Skilled in critical thinking and data entry, I fostered a positive service culture, enhancing customer satisfaction and loyalty. My ability to manage high-stress situations led to effective conflict resolution and improved client retention.
Overview
39
39
years of professional experience
Work History
Customer Service Representative
Superior Springs Co.
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
Certified Caregiver
IHSS Adult Services Program
04.2006 - Current
- Improved patient comfort by providing compassionate and attentive care.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Collaborated with healthcare team members to provide comprehensive care for patients.
- Conducted safety checks on a regular basis, ensuring a safe environment for both patients and caregivers.
- Established trust and rapport with patients through empathetic listening and respectful communication practices.
- Maintained detailed records of all interactions, observations, and interventions in accordance with facility guidelines.
- Provided end-of-life care with dignity and compassion while maintaining open communication channels with family members throughout the process.
Realtor
Realty One Group
01.1986 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
Education
No Degree - Emergency Medical Technician
Rio Hondo College
Whittier, CA06-1989
High School Diploma -
Bell Gardens High School
Bell Gardens06-1986
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Organization
- Time management
- Attention to detail
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Superior Springs Co.
10.2022 - Current
Certified Caregiver
IHSS Adult Services Program
04.2006 - Current
Realtor
Realty One Group
01.1986 - Current
No Degree - Emergency Medical Technician
Rio Hondo College
High School Diploma -
Bell Gardens High School
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