Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laura Estrada

Jurupa Valley

Summary

Dynamic professional with a proven track record at Superior Springs Co., excelling in customer service and relationship building. Skilled in critical thinking and data entry, I fostered a positive service culture, enhancing customer satisfaction and loyalty. My ability to manage high-stress situations led to effective conflict resolution and improved client retention.

Overview

39
39
years of professional experience

Work History

Customer Service Representative

Superior Springs Co.
10.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Identified and resolved discrepancies and errors in customer accounts.

Certified Caregiver

IHSS Adult Services Program
04.2006 - Current
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Collaborated with healthcare team members to provide comprehensive care for patients.
  • Conducted safety checks on a regular basis, ensuring a safe environment for both patients and caregivers.
  • Established trust and rapport with patients through empathetic listening and respectful communication practices.
  • Maintained detailed records of all interactions, observations, and interventions in accordance with facility guidelines.
  • Provided end-of-life care with dignity and compassion while maintaining open communication channels with family members throughout the process.

Realtor

Realty One Group
01.1986 - Current
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.

Education

No Degree - Emergency Medical Technician

Rio Hondo College
Whittier, CA
06-1989

High School Diploma -

Bell Gardens High School
Bell Gardens
06-1986

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Organization
  • Time management
  • Attention to detail

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

Superior Springs Co.
10.2022 - Current

Certified Caregiver

IHSS Adult Services Program
04.2006 - Current

Realtor

Realty One Group
01.1986 - Current

No Degree - Emergency Medical Technician

Rio Hondo College

High School Diploma -

Bell Gardens High School

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Laura Estrada