Irene A. Santillan
Hanford
Summary
Dynamic customer service expert with over 30 years of experience dedicated to enhancing lives through exceptional support and care. Proven leader in managing and mentoring teams, consistently delivering high-quality service while fostering a collaborative environment. Skilled in building rapport with diverse populations, including preparing food and medicine for the elderly, ensuring personalized care tailored to individual needs. Committed to maximizing productivity and customer satisfaction, bringing a strong blend of patience, problem-solving abilities, and meticulous attention to detail to every interaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Substitute Playground Assistant
Kings County Office of Education
09.2025 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Supervised student activities, ensuring safety and adherence to school policies.
- Mediated conflicts among students, promoting positive behavior and effective communication.
- Assisted in the reduction of injuries by enforcing playground rules and promoting safe play practices among students.
- Enhanced student safety by efficiently monitoring the schoolyard during recess and lunch breaks.
Childcare Provider
In Home Childcare
02.2025 - Current
- Supervised daily activities to ensure safety and well-being of children.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Provided emotional support and guidance to children during difficult times.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Encouraged children to develop healthy social and emotional skills.
Caregiver
In-Home Supportive Services (IHSS)
12.2023 - 12.2024
- Providing all-around care for the elderly.
- Administering and monitoring prescribed medication.
- Organizing pillboxes and setting up daily medication schedules.
- Observing and reporting any adverse side effects or changes to a health professional or family member.
- Preparing and cooking nutritious, balanced meals based on dietary needs (e.g., low-sodium, diabetic-friendly, pureed).
- Assisting with feeding and ensuring proper hydration.
- Meal planning and grocery shopping.
- Assisting with Activities of Daily Living (ADLs) such as bathing, dressing, grooming, and toileting.
- Providing mobility assistance and safe transfers (e.g., from bed to chair, in and out of a vehicle).
- Monitoring vital signs and health status.
- Maintaining a safe and clean living environment to prevent falls and accidents.
Salon Manager and Stylist
Salon Manager, Sports Clips
08.2020 - 12.2022
- Supervised daily salon operations, ensuring exceptional client service and satisfaction.
- Implemented inventory management systems to streamline supply ordering and reduce waste.
- Resolved client concerns swiftly, enhancing overall salon reputation and customer loyalty.
- Cultivated a collaborative work environment that encouraged creativity among stylists and support staff.
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
- Scheduled employees to maintain adequate coverage during business hours.
- Handled employee scheduling and coverage needs during business hours.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
Childcare
12.2018 - 03.2020
- Supervising multiple children of varying ages at once.
- Creating and maintaining a safe environment to prevent accidents and injuries.
- Basic first aid knowledge (e.g., treating cuts, scrapes, and minor burns).
- Preparing age-appropriate meals and snacks.
- Accommodating various dietary needs or allergies.
- Managing and enforcing routines for different age groups
- Coordinating staggered schedules for meals, baths, and bedtime.
- Assisting with homework and school projects.
Stylist and Manager
Hairstylist, Supercuts
01.2000 - 06.2018
- Oversaw daily operations and ensured high customer satisfaction in fast-paced salon environment.
- Developed marketing strategies to increase client retention and attract new customers to the salon.
- Managed scheduling to optimize staff coverage during peak hours, improving operational efficiency.
- Resolved customer complaints promptly, fostering a positive salon atmosphere and encouraging repeat business.
- Fostered a positive work environment that encouraged collaboration, creativity, and professional growth among staff.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Led team of stylists and beauticians, fostering collaborative environment that boosted overall salon performance.
Education
Certificates -
Professional Development
CaliforniaSkills
- Customer satisfaction management
- Building strong client relationships
- Active listening and understanding client needs
- Problem-solving
- Multitasking in a fast-paced environment
- Team collaboration
- Time management and organization
- Adaptability and flexibility
- Professionalism and a positive attitude
- Building trusting, supportive relationships
- Showing punctuality and a strong work ethic
- Working independently with minimal supervision
Certification
- Cosmetology License, 1990 - PRESENT
- In-Home Supportive Services Training, 2023
LANGUAGES
English
Spanish
Timeline
Substitute Playground Assistant
Kings County Office of Education
09.2025 - Current
Childcare Provider
In Home Childcare
02.2025 - Current
Caregiver
In-Home Supportive Services (IHSS)
12.2023 - 12.2024
Salon Manager and Stylist
Salon Manager, Sports Clips
08.2020 - 12.2022
Childcare
12.2018 - 03.2020
Stylist and Manager
Hairstylist, Supercuts
01.2000 - 06.2018
Certificates -
Professional Development