Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Irene Anthony

Cobden,ON

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

The Little Coffee Shop &

Owner/operator
12.2019 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
  • Boosted sales through upselling techniques and suggesting additional menu items based on customer preferences.
  • Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
  • Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for customers.
  • Prepared high-quality beverages consistently by adhering to established recipes and presentation standards.
  • Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
  • Assisted in inventory management by tracking stock levels, placing orders as needed, and minimizing waste.
  • Trained new employees on proper procedures, equipment usage, and company policies to ensure smooth integration into the team.
  • Received recognition for exceptional customer service skills, contributing to an overall increase in positive online reviews for the coffee shop.
  • Implemented creative promotional strategies that increased brand awareness within the local community and boosted foot traffic.
  • Organized special events at the coffee shop, such as open mic nights or art exhibitions, generating buzz and attracting new customers.
  • Established strong relationships with suppliers to ensure timely deliveries of fresh ingredients and maintain optimal inventory levels.
  • Developed daily specials that showcased seasonal ingredients while also driving sales of underutilized products in inventory.
  • Contributed to successful health inspections by maintaining strict adherence to food safety guidelines throughout daily operations.
  • Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
  • Supported store management with administrative tasks such as scheduling staff shifts or maintaining employee records.

TLC Chiropractic and Peterborough Chiropractic Cen

Dr. Peter Humphreys, Dr. Jeff Lustic
02.2013 - 02.2019
  • Enhanced patient satisfaction with personalized treatment plans tailored to individual needs and health goals.
  • Collaborated with multidisciplinary healthcare teams to ensure optimal patient care and overall wellness.
  • Educated patients on the importance of proper posture and ergonomics, resulting in reduced workplace-related musculoskeletal issues.
  • Assisted patients in achieving pain management goals through the implementation of effective therapeutic Laser Therapy
  • Increased clinic efficiency by streamlining scheduling processes, improving patient flow, and minimizing wait times.
  • Expanded clinic services by integrating complementary therapies such as acupuncture, massage, and nutritional counseling into practice offerings.
  • Regularly attended professional development workshops to stay current on industry best practices and emerging research findings.
  • Increased patient retention rates through ongoing follow-up appointments and consistent monitoring of progress towards health goals.
  • Provided exceptional customer service to all patients, ensuring that they felt heard, understood, and valued throughout their treatment journey.

Education

No Degree - Registered Nurse Practice

Ross Memorial Hospital
Lindsay, ON
06.1985

Skills

  • Salesmanship
  • POS System proficiency
  • Food Preparation
  • Espresso machine operation
  • Order Taking
  • Product Upselling
  • Cleanliness
  • Opening and closing duties
  • POS Systems
  • Ordering Procedures
  • Cash Handling
  • Safe Food Handling
  • Adaptive and creative
  • Hospitality service expertise
  • Friendly and outgoing
  • New Hire Training
  • Cash Register Operation
  • Cooking
  • POS System Operation
  • Retail Management
  • Exceptional customer service
  • Inventory Management
  • Graphic Design
  • Safe Food Handling Practices
  • Excellent memory
  • Team Leadership
  • Active listener
  • Excellent math skills
  • Performance Improvement
  • Product displays

Languages

English
Full Professional

Certification

Registered Practical Nurse

microsoft office, word, social media, familiar with many pos systems or programs

business college (executive secretatry

Chiropractic assistant office manager courses

Laser Therapy Certificate ( pain management|)

first aide courses

food handlers course

health and safety courses

ongoing courses required by working in a retirement/nursing home

Timeline

The Little Coffee Shop &

Owner/operator
12.2019 - Current

TLC Chiropractic and Peterborough Chiropractic Cen

Dr. Peter Humphreys, Dr. Jeff Lustic
02.2013 - 02.2019

No Degree - Registered Nurse Practice

Ross Memorial Hospital

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