Irena Koriakina
Surrey,BC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Visa Processing Officer
VFS Global
04.2024 - Current
- Collaborated with consular officers to resolve complex cases, ensuring fair and accurate decisionmaking.
- Contributed to the ongoing improvement of internal processes by providing feedback and suggesting enhancements based on hands-on experience with daily tasks.
- Managed high volumes of visa applications, consistently meeting tight deadlines without compromising accuracy or attention to detail.
- Consistently met monthly processing targets while maintaining a high standard of work quality and compliance with immigration regulations.
Warehouse Shipper
OM Foods
10.2023 - 04.2024
- Increased warehouse efficiency by streamlining shipping processes and implementing innovative solutions.
- Ensured timely deliveries for customer satisfaction by closely monitoring shipments and proactively addressing potential issues.
- Improved accuracy in order fulfillment through meticulous attention to detail when picking, packing, and labeling orders.
- Contributed to reducing product damage by properly packing items and securing them for transport.
Visa Processing Officer
VFS Global
05.2022 - 03.2023
- Collaborated with consular officers to resolve complex cases, ensuring fair and accurate decisionmaking.
- Contributed to the ongoing improvement of internal processes by providing feedback and suggesting enhancements based on hands-on experience with daily tasks.
- Managed high volumes of visa applications, consistently meeting tight deadlines without compromising accuracy or attention to detail.
- Identified fraudulent applications through careful analysis of submitted documents, safeguarding national security interests.
- Consistently met monthly processing targets while maintaining a high standard of work quality and compliance with immigration regulations.
- Expedited urgent visa requests, prioritizing cases based on individual circumstances and needs.
- Provided excellent customer service, addressing applicant inquiries in a timely and professional manner.
- Assisted in the development of training materials for new Visa Processing Officers, improving overall team performance and efficiency levels.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
Housekeeping Supervisor
Private Villa
06.2021 - 05.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Cleaning Staff
Perfecto
01.2021 - 06.2021
- Demonstrated versatility in performing various cleaning responsibilities such as sweeping, mopping, dusting, vacuuming, and disinfecting surfaces.
- Exhibited professional conduct at all times while representing the company during on-site cleaning assignments.
- Participated in regular training sessions to stay up-to-date on industry best practices and safety procedures related to cleaning operations.
- Contributed to workplace safety by promptly addressing spills, hazards, and other potential issues.
- Optimized supply inventory management through accurate tracking of items used during each shift, preventing shortages or overstock situations.
- Aided in maintaining a positive work atmosphere by fostering open communication with supervisors regarding suggestions for improvement or concerns about task assignments.
- Supported team members in completing assigned tasks to ensure timely completion of projects.
- Increased customer satisfaction by maintaining a consistently clean and well-organized environment.
Connector Assembler
A.L. Electronics
10.2020 - 01.2021
- Conducted thorough research on market competitors to identify opportunities for growth and differentiation within the connector industry segment.
- Documented contract information and maintained patients' medical records.
- Collaborated with cross-functional teams to optimize workflow processes and improve overall productivity.
- Identified potential challenges within the supply chain, implementing proactive solutions to maintain smooth operations.
- Facilitated training sessions on various connector-related topics, promoting skill development among colleagues across departments within the organization.
Partnership Manager
MoonStone (Private Tours to Sri Lanka)
05.2018 - 10.2020
- Conducted regular business reviews with partners to assess progress against goals, adjusting strategies as needed to drive success.
- Developed trusting relationships with key stakeholders for successful collaboration and long-term partnership growth.
- Identified new potential partners through market research and competitive analysis, contributing to the expansion of the company''s network within targeted industries.
- Established clear performance metrics for each partnership agreement which were monitored regularly ensuring accountability from all parties involved.
Tour Operations Manager
Akkord Tour
08.2016 - 05.2018
- Effectively managed budgets with meticulous planning and resource allocation, ensuring profitability of tour operations.
- Increased revenue by creating targeted marketing campaigns that showcased unique selling points of various tours.
- Negotiated favorable contracts with vendors for better pricing, enhancing overall operational cost savings.
- Developed innovative tour packages for increased sales and repeat business, catering to diverse clientele needs.
Tour Manager
TPG
07.2016 - 08.2016
- Implemented contingency plans during unforeseen events or emergencies to minimize disruptions to the overall tour experience.
- Coordinated accommodations for crew and tour transportation between destinations.
- Negotiated contracts with vendors to secure favorable pricing and terms while maintaining excellent working relationships.
- Maintained detailed records of all aspects of the tours'' planning process to ensure a smooth operation from start to finish.
Senior Manager
VFS Global
04.2014 - 06.2016
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased customer satisfaction with timely project deliveries and seamless communication.
Education
Specialist Diploma -
Odesa National Academy of Food Technologies
Odessa, Ukraine05.2013
High School Diploma -
Gymnasium #1
Odessa, Ukraine05.2008
Skills
- Surveillance
- Strong analytical skills
- Document Verification
- Interviewing
- Policy Knowledge
- Application Review
- Visa Types Understanding
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Data Entry
- Self Motivation
- Goal Setting
- Professionalism
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Hebrew
Elementary
Timeline
Visa Processing Officer
VFS Global
04.2024 - Current
Warehouse Shipper
OM Foods
10.2023 - 04.2024
Visa Processing Officer
VFS Global
05.2022 - 03.2023
Housekeeping Supervisor
Private Villa
06.2021 - 05.2022
Cleaning Staff
Perfecto
01.2021 - 06.2021
Connector Assembler
A.L. Electronics
10.2020 - 01.2021
Partnership Manager
MoonStone (Private Tours to Sri Lanka)
05.2018 - 10.2020
Tour Operations Manager
Akkord Tour
08.2016 - 05.2018
Tour Manager
TPG
07.2016 - 08.2016
Senior Manager
VFS Global
04.2014 - 06.2016
Specialist Diploma -
Odesa National Academy of Food Technologies
High School Diploma -
Gymnasium #1
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