Irena Cvjeticanin
Toronto
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
23
23
years of professional experience
Work History
Volunteer
Hollywood PS
01.2019 - 01.2020
- Teaching reading to ESL students
Sales Associate
Holt Renfrew & Co.
01.2007 - 05.2011
- Earned coveted the “Magenta Magic” multiple times in recognition of delivering expectational customer service
- Oversaw sales tasks in a high traffic department by skillfully providing point-of-sale transactions, and contributing to an engaging shopping environment for customers
- Drive sales growth by developing a client list to improve customers relations
- Corresponded with the buying team in order to place special orders
Sales Associate
Browns Shoes Inc.
03.1997 - 01.2007
- Weekly reporting to management on sales volume and inventory levels
- Merchandising display as a best possible tactics to grow sales
- Provided exceptional customer service to build the customer loyalty program
- Maintained a positive and professional attitude
- Maintained product knowledge and merchandising of display
Education
Veterinary Office Assistant Certificate -
Durham College-Ontario
CA01.2023
English -
Athabascan University
01.2007
Certificate in Desktop Publishing -
Geoge Brown
CA01.2003
Diploma in Geomatics and Surveyor technician -
Gradjevinska Skola, Dr. Mladen Stojanovic
Banja Luka, Bosnia and Herzegovina01.1989
Skills
- Customer service skills
- Point-of-sale (POS) systems
- Ability to work under pressure
- Team player
- Self-motivated
- Mature individual
- Patient's personality
- Professional and caring personality
- Microsoft application
- Sales reporting
- Visual merchandising
- Client relationship management
- Special order processing
- Conflict resolution
- Effective communication
Languages
Croatian
Professional
Serbian
Professional
Timeline
Volunteer
Hollywood PS
01.2019 - 01.2020
Sales Associate
Holt Renfrew & Co.
01.2007 - 05.2011
Sales Associate
Browns Shoes Inc.
03.1997 - 01.2007
Veterinary Office Assistant Certificate -
Durham College-Ontario
English -
Athabascan University
Certificate in Desktop Publishing -
Geoge Brown
Diploma in Geomatics and Surveyor technician -
Gradjevinska Skola, Dr. Mladen Stojanovic
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