Summary
Overview
Work History
Education
Skills
Websites
Languages
Affiliations
Timeline
Generic

Irena Bauman

Kamloops,BC

Summary

Experienced, self-motivated, and highly organized candidate with significant knowledge in Document and Records management with over 10 years of combined experience in supervisory and management support roles. An excellent communicator with proven strengths in document control and building positive relationships with managers and stakeholders. Proactive, energetic, goal-oriented, and extremely resourceful, always striving for excellence and taking pride in everything I do. Skilled Business Development leader offering 4 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

Overview

14
14
years of professional experience

Work History

Manager, Business Development

Canadian Institute of Mining Metallurgy and Petroleum (CIM)
11.2023 - Current
  • Develop new relationships with key stakeholders
  • Maintain strong relationships with current contacts to ensure ongoing loyalty and support
  • Develop strategies for each mining sector, including financial and investments sectors to enhance CIM’s visibility and clientele, and determine channels for revenue targets and growth
  • Collaborate with internal working groups in identifying and targeting account contacts, and provide regular reports and updates of account status
  • Monitor industry trends and potential areas for growth
  • Benchmark partnership value propositions with similar industry associations and organizations
  • Maintain CRM system with updated account information, activities, and profiles
  • Enhanced customer retention through excellent account management and proactive problemsolving.
  • Built lasting customer relationships based on trust, transparency, and mutual success through regular communication touchpoints.
  • Developed compelling proposals that resonated with clients'' unique needs, showcasing the company''s value proposition in a persuasive manner.
  • Mentored junior team members on best practices in business development, fostering a culture of continuous learning and improvement.
  • Closed high-value deals with key stakeholders, leveraging strong negotiation skills and persuasive communication techniques.
  • Conducted comprehensive market research to identify emerging trends and opportunities for future expansion or diversification efforts.
  • Improved overall company visibility within the marketplace through effective brand positioning and thought leadership content creation.
  • Collaborated effectively across departments to ensure seamless delivery of products/services while maximizing customer satisfaction levels.
  • Streamlined internal processes for increased efficiency, implementing data-driven strategies to optimize team performance.
  • Managed a diverse portfolio of accounts, ensuring consistent revenue generation and long-term sustainability.
  • Increased business opportunities by identifying and cultivating relationships with prospective clients.
  • Generated new business with marketing initiatives and strategic plans.
  • Exceeded revenue targets consistently by developing tactical sales plans aligned with overarching business objectives.

Manager, business development

Allnorth Consultants
04.2022 - 11.2023
  • Develop new relationships with key stakeholders
  • Maintain strong relationships with current contacts to ensure ongoing loyalty and support
  • Develop strategies for each sector Allnorth provides support – Fiber & Chemicals, Infrastructure, Energy & Renewables, Metals and Minerals
  • Collaborate with internal departments to discuss needs and quarterly targets
  • Build a business plan for each department and work closely with key stakeholders to ensure target acquisition
  • Work closely with executive leadership team to target key accounts and ensure timely action taken
  • Work closely with Finance to develop sales plan annually to be discussed and approved by board and executive leadership team
  • Maintain CRM system within SalesForce
  • Met yearly target goals for 2022, exceeded 2023 target by 12% increase in sales.
  • Enhanced customer retention through excellent account management and proactive problemsolving.
  • Exceeded revenue targets consistently by developing tactical sales plans aligned with overarching business objectives.
  • Built lasting customer relationships based on trust, transparency, and mutual success through regular communication touchpoints.
  • Mentored junior team members on best practices in business development, fostering a culture of continuous learning and improvement.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Represented company and promoted products at conferences and industry events.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Kept meticulous client notes and updated account information in company databases.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Drove sales by developing multi-million dollar contract sales.

Project Coordinator

Allnorth Consultants
08.2021 - 04.2022
  • Planning, coordination and management of the design, procurement, construction, and commissioning of assigned projects
  • Preparation and review of proposals and project service agreements
  • Manage and coordinate materials testing team to ensure projects are executed in a safe, efficient, cost effective and timely manner
  • Act as primary technical contact/coordinator interfacing with client to ensure that expectations exceed expectations
  • Preparation of project progress reports in an accurate, adequate, and timely manner
  • Develop strong working relationship with clients, updating on deliverables, including review of budgeting, and ensuring targets are met
  • Prepare and provide invoicing after review and approval to clients using BST software program
  • Proactively resolve performance, scope, and schedule issues with the client as they arise
  • Maintaining, fostering, and growing healthy client relationships.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
  • Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
  • Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.

Freight Conductor

Canadian National Railway
01.2021 - 08.2021
  • Ensure compliance with all train orders, journals, railroad rules, signals and regulations related to safety and operations
  • Receive and provide verbal or written instruction concerning movement and placement of rail cars, including train assembly, pickup/set-off of cars
  • Observing, interpreting and relaying signals to ensure safe train and locomotive movement
  • Effective decision-making skills applied on a regular basis
  • Inspection of equipment condition and fill in daily report
  • Effective radio communication with Rail Traffic Control center, other train crews and departments to carry out daily duties and management movement.
  • Enhanced safety standards by enforcing proper procedures and regularly conducting safety drills.
  • Developed strong working relationships with team members, fostering a supportive work environment that contributed to increased morale and productivity.

Records Manager

New Gold Inc
05.2019 - 01.2021
  • SharePoint site, sub-site and library architecture directly related to SharePoint site/library design as per departmental needs
  • Quarterly training sessions with Document Control designates and ongoing support/training throughout contract
  • Assist Infrastructure engineering team to ensure incoming/outgoing documents and drawings are appropriately reviewed, stored and accessible for the remainder of mine life
  • Ensure overall organization, management and maintenance of electronic and physical company documents and drawings
  • Technical writing of new policies, procedures and review and revision of current document policies and procedures
  • On-site SharePoint training and Microsoft support trainer
  • Workshops and support for all training as well as creating training documents tailored to departmental needs.
  • Streamlined records retrieval processes, reducing time spent searching for information.
  • Maintained strict compliance with Federal, Provincial, and industry-specific record retention requirements through thorough monitoring and reporting processes.
  • Developed comprehensive training programs to improve team productivity and ensure compliance with regulations.
  • Successfully managed large-scale records relocation projects, ensuring minimal disruption to business operations.
  • Conducted regular audits of record keeping systems, identifying areas for improvement and ensuring data accuracy.
  • Facilitated communication between senior management and staff related to new policy implementation or updates.
  • Spearheaded the transition from paper-based to digital record keeping systems, streamlining workflow and reducing errors in data entry processes.
  • Enhanced records management efficiency by implementing advanced technology and industry best practices.
  • Implemented a centralized electronic records management system, improving accessibility and collaboration among team members.
  • Served as the primary liaison between Records Management department and other internal stakeholders such as IT, Legal, HR departments to ensure seamless integration of systems and processes.
  • Reduced operational costs by negotiating favorable contract terms with vendors for storage facilities and software solutions.

GD Office Manager/Records Management/911 Dispatch

RCMP
09.2010 - 12.2019
  • Gained experience in technical writing and submitting/updating standard operating procedures and policies as per RCMP requirements
  • Generated files using Police Records Information Management Environment software
  • Facilitated dissemination of information when receiving requests for information from the public on confidential police files
  • Coordinated inter-agency response to emergency calls
  • Maintained knowledge of all RCMP systems, documents, and requests/orders from members as well as policy and procedures and regular/ongoing training
  • As a general duty (GD) office manager in the South Okanagan detachments I was responsible for assistance with and file overflow work including transcriptions, PIC’s, CPIC, file creation, records etc
  • Answering general questions in person, by phone, and creation of files for police officer investigation
  • Preparation and completion of court packages, experience with court systems (JUSTIN) and understanding of court procedures
  • Utilize workflow management in priority sequence
  • Archive and purge files using proper records management practices
  • Workflow and administration of various forms, such as Violent Crime Linkage Analysis System and ensure proper follow-up
  • CPIC maintenance (audit) and review for accuracy and completeness of CPIC files
  • Quality assurance within the detachment to ensure that proper procedures and policies are followed in all matters relating to the police information systems.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Executive Assistant

Desert Sun Counselling & Resource Center
07.2018 - 12.2018
  • Assist Executive Director in multiple aspects including booking of meetings, assist with coordination and bookings of fundraising events, track and manage personnel files and keep record of employees
  • Property manager of affordable housing complex and provide direction and supervision of volunteers and new employees
  • Assist clients in crisis by connecting client with resources such as safe home, counselling, low-income housing or other resources to assist in safety and mental health
  • Apply for and document all legal licensing for properties owned and operated by Desert Sun Counselling, assist with bookkeeping and maintenance of all professional business profiles
  • Provide a variety of secretarial and receptionist duties
  • Respectful and compassionate interaction with clients while answering questions in person or by phone regarding available services/resources available.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
  • Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Wrote reports, executive summaries and newsletters.

Correctional Officer

Ministry of Justice & Solicitor General
09.2016 - 08.2018
  • Acting supervisor on a semi-regular basis, in charge of safety, security and delegation of tasks for multiple employees and clients alike
  • Maintaining security, safety, good order, discipline, and care of adult inmates by providing direction, assistance, training, guidance, and programs
  • Continue to engage inmates in a pro-social environment that provides inmates with the tools for maximum success while incarcerated
  • Conduct safety and security checks of the entire building on an ongoing basis
  • Monitor movement, behavior, and day-to-day activities of clients
  • Assist in the training and mentorship of new employees, including building procedures, regular care and control, SOP’s, and inmate services.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
  • Responded to emergency situations and de-escalated hostile confrontations.

Education

No Degree - Law Enforcement

Canada Border Services Agency

Student Border Services Officer Training Program -

Canada Border Services Agency

Secondary School Graduation -

Penticton Secondary School

First Aid & CPR/AED Level C Certification -

Canadian Red Cross
01.2021

Conductor Trainee Program/Rules Qualification -

CN Rail
01.2021

Certified Document Controller Course -

Consepsys Limited
08.2019

AGORA online - learning PRIME certificate course -

02.2019

RCMP Enhanced reliability Security Clearance -

02.2019

Exposing the links – Intimate/Partner Violence and traumatic brain injury -

10.2018

Grant writing and proposal preparation course -

09.2018

Rent Smart instructor training course -

07.2018

BC Corrections Security Officer 6-month development courses -

BCIT
03.2017

BC Corrections Security Officer Training -

BCIT
01.2017

Occupational First Aid Level 1 (Emergency First Aid for Industry) -

03.2016

UCR Coding & Scoring -Uniformed Crime Reporting training program -

10.2015

Bylaw I & II -

Focus College of Professionals
11.2014

Managing Safely -

06.2014

Harassment Awareness in the Workplace -

06.2014

Post Telecommunications Operator Apprenticeship Program -

04.2014

Respectful Workplace certificate -

03.2014

CPIC Query Narrative – Module 1 -

03.2014

Aboriginal and First Nations Awareness & Canadian Labour Code -

08.2013

Telecommunications Operator Apprenticeship Program -

07.2013

RCMP Telecommunications Training – Pacific Region Training Center -

05.2013

Canadian Labour Code -

03.2013

Adult Behaviour Management Certificate Program -

Okanagan College
03.2013

Understanding Behaviour Challenges Certificate Program -

Okanagan College
03.2013

Criminal and Social Justice Diploma -

Okanagan College
09.2010

Skills

  • Team Leadership
  • Verbal and written communication
  • Negotiations
  • Training and mentoring
  • Goals and performance
  • Business development and planning
  • Sales Presentations
  • CRM Platforms
  • Training and Development
  • Sales and Marketing
  • Business Intelligence and Analysis
  • Pipeline Development
  • Proficient in Microsoft 365
  • Stakeholder Communication
  • Vendor Management
  • Lead Generation
  • Revenue Forecasting
  • Salesforce Management
  • Time Management
  • Staff Training and Development
  • Solution selling
  • Team Recruiting and Onboarding

Languages

English
Native or Bilingual
French
Limited Working

Affiliations

  • Femina Collective
  • Women In Mining

Timeline

Manager, Business Development

Canadian Institute of Mining Metallurgy and Petroleum (CIM)
11.2023 - Current

Manager, business development

Allnorth Consultants
04.2022 - 11.2023

Project Coordinator

Allnorth Consultants
08.2021 - 04.2022

Freight Conductor

Canadian National Railway
01.2021 - 08.2021

Records Manager

New Gold Inc
05.2019 - 01.2021

Executive Assistant

Desert Sun Counselling & Resource Center
07.2018 - 12.2018

Correctional Officer

Ministry of Justice & Solicitor General
09.2016 - 08.2018

GD Office Manager/Records Management/911 Dispatch

RCMP
09.2010 - 12.2019

No Degree - Law Enforcement

Canada Border Services Agency

Student Border Services Officer Training Program -

Canada Border Services Agency

Secondary School Graduation -

Penticton Secondary School

First Aid & CPR/AED Level C Certification -

Canadian Red Cross

Conductor Trainee Program/Rules Qualification -

CN Rail

Certified Document Controller Course -

Consepsys Limited

AGORA online - learning PRIME certificate course -

RCMP Enhanced reliability Security Clearance -

Exposing the links – Intimate/Partner Violence and traumatic brain injury -

Grant writing and proposal preparation course -

Rent Smart instructor training course -

BC Corrections Security Officer 6-month development courses -

BCIT

BC Corrections Security Officer Training -

BCIT

Occupational First Aid Level 1 (Emergency First Aid for Industry) -

UCR Coding & Scoring -Uniformed Crime Reporting training program -

Bylaw I & II -

Focus College of Professionals

Managing Safely -

Harassment Awareness in the Workplace -

Post Telecommunications Operator Apprenticeship Program -

Respectful Workplace certificate -

CPIC Query Narrative – Module 1 -

Aboriginal and First Nations Awareness & Canadian Labour Code -

Telecommunications Operator Apprenticeship Program -

RCMP Telecommunications Training – Pacific Region Training Center -

Canadian Labour Code -

Adult Behaviour Management Certificate Program -

Okanagan College

Understanding Behaviour Challenges Certificate Program -

Okanagan College

Criminal and Social Justice Diploma -

Okanagan College

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Irena Bauman