Customer Service Representatives
RPM Groups
01.2022 - 07.2022
Hi, I’m
Iremide Isaac-Oloye
Apt. 501, 1551, Lycee Place, Ottawa,Ontario
Nature has given us all the pieces required to achieve exceptional wellness and health, but has left it to us to put these pieces together
Diane McLaren
Summary
International student currently engaged in certification for Cloud Architecture at the University of Toronto with knowledge and certification in the Foundations of Cloud Computing as well as the Design and Architecture of Cloud Computing.
*Very knowledgeable and skilled in the use of all computing software’s, can debug and troubleshoot on the computer systems.
*Very knowledgeable in the use of social media and the internet.
* Very knowledgeable in the use of mobile phone applications, settings and the ability to fix all settings issues of mobile phones
* Very knowledgeable in video games and animations.
* Open to learning more about the use of video, videography and systems to carry out video production, games, animation and apps.
* Very adaptable, resourceful, dependable, reliable, dedicated, loyal and ready to work in a progressive environment which I wish to use my knowledge in IT to contribute positively
Work History
RPM GroupsOttawa, ON
Customer Service Representatives
01.2022 - 07.2022
Job overview
- Assisted customers in a fast-paced call center environment, responding to inquiries, resolving issues, and providing excellent service
- Handled a high volume of incoming calls, averaging 50-70 calls per day, addressing customer concerns, and ensuring timely resolution
- Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
- Collaborated with cross-functional teams to escalate complex customer issues and ensure prompt resolution
- Assisted in processing customer orders, tracking shipments, and providing updates on delivery status
- Actively participated in team meetings and training sessions to stay updated on product information and customer service best practices
- Achieved and consistently exceeded monthly performance targets, including call quality, average handling time, and customer satisfaction ratings
- Engaged in marketing such as day to day visitation of customers and sourcing customers by door to door canvassing and distribution of company flyers
- Achievements:
- Received commendations from supervisors and managers for outstanding performance in handling difficult customer interactions
- Successfully resolved a complex customer issue, which resulted in the retention of a valuable client and positive customer feedback
- Proactively identified process improvements and suggested solutions, leading to enhanced efficiency and reduced customer wait times.
Education
University of TorontoToronto, ON
* Cloud Systems in Practice – Presently On Going. Certificate To Be Awarded By University of Toronto
04.2023
University of TorontoToronto, ON
* Design & Architecture of Cloud Systems – April, 2023. Certificate Awarded By University of Toronto
12.2022
University of TorontoToronto, ON
from * Foundations of Cloud Computing – December, 2022.
12.2022
Skills
- Strong problem-solving abilities, consistently finding innovative solutions to customer concerns
- Exceptional patience and empathy, ensuring customers feel valued and understood
- Ability to work collaboratively in a team and independently with minimal supervision
Languages
English
Full Professional
Availability
See my work availability
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Timeline
University of Toronto
* Cloud Systems in Practice – Presently On Going. Certificate To Be Awarded By University of Toronto
University of Toronto
* Design & Architecture of Cloud Systems – April, 2023. Certificate Awarded By University of Toronto
University of Toronto
from * Foundations of Cloud Computing – December, 2022.
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