Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Irem Tinar

Irem Tinar

North York,ON

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Housekeeper

Embassy Suites
04.2023 - 10.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.

Gas Station Cashier

Pioneer
03.2022 - 12.2022
  • Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
  • Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
  • Followed safety protocols and regulations, maintaining a secure environment for staff and patrons alike.
  • Confirmed stock levels and expiration dates of merchandise.
  • Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
  • Managed inventory levels, stocking shelves, and ordering products to maintain adequate supplies for consumer needs.

Server

Bogazici Restaurant
05.2018 - 11.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

High School Diploma -

Westlane Secondary School
Niagara Falls, ON
04.2018

Skills

  • Highly skilled with skills in delegating tasks, team building, and creating positive customer experiences
  • Bilingual (Turkish) Speaks turkish and english fluently
  • Excellent customer service (Provided exceptional service resulting in a 20% increase in customer satisfaction ratings)
  • Effective comunication (Delivered clear and concise instructions resulting in a 15% improvement on team efficiency)

Languages

English
Native or Bilingual
Turkish
Native or Bilingual

Timeline

Housekeeper

Embassy Suites
04.2023 - 10.2023

Gas Station Cashier

Pioneer
03.2022 - 12.2022

Server

Bogazici Restaurant
05.2018 - 11.2021

High School Diploma -

Westlane Secondary School

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Irem Tinar