Summary
Overview
Work History
Education
Skills
Turkısh and English
Timeline
Generic

IREM HALLAC

Kitchener

Summary

Professional Summary:
Experienced banking professional with 2 years as an Assistant Manager in the Commercial Banking Division, specializing in financial analysis, credit management, and client relationship development. Managed high-volume corporate loan processes and provided financial solutions tailored to business clients. Recently worked as a barista at Starbucks in Canada, enhancing customer service skills and adaptability in a fast-paced, multicultural environment. Now seeking to transition into the real estate sector, bringing strong analytical thinking, client management expertise, and service-oriented approach.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
12.2023 - Current
  • Prepared and served high-quality beverages in a fast-paced environment.
  • Maintained cleanliness and organization of workspace to ensure operational efficiency.
  • Assisted customers with menu selections and provided exceptional service.
  • Operated espresso machines and blenders to create specialty drinks.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Barista

Good Trade
09.2023 - 06.2024
  • Delivered exceptional customer service in a fast-paced café environment, taking and processing orders efficiently.
  • Mastered various coffee-making techniques and recipes, including espresso, pour-over, and cold brew.
  • Maintained cleanliness and organization of the workspace, ensuring adherence to health and safety regulations.
  • Managed cash register operations, handled transactions, and balanced cash drawers accurately.
  • Assisted in training new staff members on best practices and café procedures.

Assistant Manager

QNB Finansbank
09.2021 - 09.2023
  • Oversaw daily operations, ensuring alignment with bank policies and procedures.
  • Developed training programs for staff, enhancing team productivity and service quality.
  • Analyzed customer feedback to implement process improvements, boosting client satisfaction.
  • Coordinated cross-departmental initiatives to streamline workflows and enhance efficiency.
  • Managed scheduling and resource allocation to optimize branch performance and service delivery.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Bachelor of Science - Finance

KOCAELI UNIVERSITY
KOCAELI, TURKEY
09-2019

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Exceptional customer service
  • Adaptive and creative

Turkısh and English

English
Professional Working
Turkish
Native or Bilingual

Timeline

Barista

Starbucks
12.2023 - Current

Barista

Good Trade
09.2023 - 06.2024

Assistant Manager

QNB Finansbank
09.2021 - 09.2023

Bachelor of Science - Finance

KOCAELI UNIVERSITY

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IREM HALLAC