Irem Golcuk
Toronto,ON
Summary
Energetic and always positive, able to manage crisis moments well and adapt quickly to difficult working conditions. I have over five years of experience as a host, server, bartender, and manager.
Overview
6
6
years of professional experience
Work History
Main Bartender
Bang Sue Bar
07.2024 - Current
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Front of House Manager
NANA
07.2023 - 07.2024
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Organized special events and private parties, customizing menus and decor to exceed guest expectations and generate significant revenue.
Server/Bartender
NANA
07.2022 - 07.2023
- Welcoming the guests, taking orders, having knowledge of the contents of the products on the menu and providing the right service to the customers when necessary.
- Working in partnership with the kitchen to deliver the meals to the customer at the right time.
Food Runner
Fox And Fiddle
10.2019 - 02.2020
- Delivering food to customers while ensuring they receive the correct order
- Acting as the primary contact between the front-of-the-house and back-of-the-house staff
- Setting tables before clients arrive by ensuring napkins, decorations, and utensils are all on the tables
Host
Elite Plus
04.2019 - 09.2019
- Served high customer volumes during special events, nights, and weekends.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Bartender/Server
GOU
11.2018 - 03.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Marketing
Yasar University
Izmir, TurkeyAcademic English
Seneca College of Applied Arts And Technology
North York, ONSkills
- Cocktails Knowledge
- Upselling strategies
- Drink Presentation
- POS System Operation
- Menu development
- Customer Service
Languages
English
Full Professional
Turkish
Native or Bilingual
Timeline
Main Bartender
Bang Sue Bar
07.2024 - Current
Front of House Manager
NANA
07.2023 - 07.2024
Server/Bartender
NANA
07.2022 - 07.2023
Food Runner
Fox And Fiddle
10.2019 - 02.2020
Host
Elite Plus
04.2019 - 09.2019
Bartender/Server
GOU
11.2018 - 03.2019
Marketing
Yasar University
Academic English
Seneca College of Applied Arts And Technology
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