Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Irem Fidan

Vaughan,ON

Summary

Dynamic Sales Manager with expertise in sales strategy, customer relationship management, and team leadership. Proven ability to enhance performance and satisfaction through effective communication and promotional planning.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Manager

FAVORIT MOTORS
Toronto, Ontario
10.2024 - Current
  • Managed daily sales operations to enhance team performance and customer satisfaction.
  • Implemented promotional strategies to increase brand visibility and customer engagement.
  • Assisted in resolving customer inquiries and complaints to maintain strong relationships.
  • Established relationships with key clients, while maintaining existing customer base.
  • Performed sales consultations and educated clients on products and services.
  • Produced significant sales within the month.
  • Conducted pre-foreclosure sales reviews to assess potential losses or gains from short sales.
  • Utilized effective sales strategies to meet monthly sales targets.
  • Monitored store sales performance, identified opportunities and developed strategies to increase sales.
  • Monitored incoming emails related to customer service issues.
  • Greeted customers and provided superior customer service.
  • Managed customer service inquiries, complaints, escalations.
  • Assisted customers with vehicle selection and financing options during consultations.

General Manager

VYPR PERFORMANCE
Toronto, Ontario
09.2020 - 08.2024
  • Managed daily operations to ensure smooth business functionality.
  • Developed strategic plans to enhance overall performance and efficiency.
  • Oversaw staff recruitment and training to build a strong team.
  • Cultivated relationships with clients and partners to strengthen business ties.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Managed vehicle repairs and modifications by coordinating with multiple lenders, ensuring strong relationships.
  • Managed social media platforms to enhance brand visibility and engagement.
  • Managed all office operations, including invoice processing, to ensure efficient workflow.

Education

High School Diploma -

MARKHAM DISTRICT HIGH SCHOOL
Markham, ON
06-2019

Skills

  • Sales strategy
  • Customer relationship management
  • Promotional planning
  • Sales forecasting
  • Team leadership
  • Conflict resolution
  • Effective communication
  • Sales closing techniques
  • Problem solving
  • Visionary leadership
  • Cold calling
  • Product knowledge
  • Sales consultations
  • Vehicle financing
  • Relationship building
  • Closing deals
  • Negotiation and sales strategy
  • Client engagement
  • Customer service expert

Languages

English
Full Professional
Turkish
Full Professional

Certification

  • OMVIC LICENSE

References

References available upon request.

Timeline

Sales Manager

FAVORIT MOTORS
10.2024 - Current

General Manager

VYPR PERFORMANCE
09.2020 - 08.2024

High School Diploma -

MARKHAM DISTRICT HIGH SCHOOL

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Irem Fidan