- Acting and being a part of the theatre group Beyond the Overpass
- Volunteering
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Video Gaming
- Reading
- Knitting and Crocheting
- Learning new cooking techniques and expanding my culinary skills
Ireland Synyard
Gander,NL
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Shoppers Drug Mart
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Gander Collegiate
Gander06-2025
Accomplishments
For grades 10, 11 and 12, I was chosen to be on the Gander Collegiate Honor Roll (80%+) as well as the Concorde Club (90%+).
Certification
Certificate of Completion:
Explore is an intensive second-language immersion program that is offered during the spring and summer. In the summer of 2023, I spent 6 weeks at Université Sainte-Anne, in Nova Scotia completing this program successfully.
First Aid Certificate:
I obtained this certificate in the Occupational Health and Safety Course at Gander Collegiate.
Interests
Timeline
Customer Service Representative
Shoppers Drug Mart
10.2023 - Current
High School Diploma -
Gander Collegiate
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