IRE-NE ANTHONY EDEBIRI
Mississauga,ON
Summary
Driven and motivated customer success manager with exceptional consultative skills and a proven ability to help customers solve technical problems. With experience in sales, tech and management in multiple industries – backed with entrepreneurial savvy – I hope to bridge the gap between the sales and the support team while fostering strong customer relationships, loyalty, and retention.
Overview
7
7
years of professional experience
Work History
Account Executive
Shopify Inc.
07.2022 - Current
- Achieved quarterly targets consistently with close win rate of 80% on all open opportunities - Top performer in Q1, Q4 and over 100% in Q2 and Q3 of 2023.
- Set record high activity rate within product segment (financial solutions) through calls and emails ranking in top 3 reps every week for 3 consecutive quarters on Salesforce.
- Granted ability to sell mid-market products with addition of Shopify Point of Sale, Shopify Installments, Markets Pro and Shop Payments from originally just selling Shopify Capital.
- Managed book of business with 800+ accounts and worked with deal sizes ranging from $2000-$2,000,000, averaging $50k per deal.
Customer Success Manager
Sherwin Williams
06.2020 - 07.2022
- Executed 50+ lead generation calls per week as part of customer success, leading to weekly revenue of $30,000+
- Managed portfolio, life cycle of 1000+ companies and customers across Canada.
- Managed client on-boarding, retention process, ensuring proper use of benefits and customer perks.
- Increased client satisfaction by 15% in 2021, recording 90% in Net Promoter Score (NPS) and maintaining strong customer relationships.
Sales Operations Manager
Sunglass Hut
11.2016 - 11.2019
- Managed operations of $1m store, including payroll, inventory, and scheduling, and led performance management of 7 workers.
- Exceeded 2018 targets by 20% and won store model upgrade ahead of 13 other stores in Southern Ontario region in 2019.
- Managed, hired and developed 5 top talents in 3 years to strengthen workflow and productivity; 2 are currently managers.
- Coached total of 50+ sales associates in product specifications and selling techniques using role playing; net promoter score (NPS) grew to 90%.
Education
Bachelor of Arts - Psychology and Human Resources Management
University of Waterloo
Waterloo, ON10.2015
Skills
- Account Management
- Success Planning
- Revenue Retention
- Risk Analysis
- SaaS
- Schedule Management
- Sales and Management
- Customer Service
- Data Analysis
- Lead Development
- Pipeline Management
- Business Development
Soft Skills
- Communication
- Analytical Skills
- Time Management
- Problem Solving
- Strategic Thinking
Tools/Applications
- Salesforce CRM
- Microsoft Office
- Salesloft
Timeline
Account Executive
Shopify Inc.
07.2022 - Current
Customer Success Manager
Sherwin Williams
06.2020 - 07.2022
Sales Operations Manager
Sunglass Hut
11.2016 - 11.2019
Bachelor of Arts - Psychology and Human Resources Management
University of Waterloo
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