Iraly Soto
Coachella
Summary
Experienced with providing excellent customer service and managing front desk operations. Utilizes strong communication skills and organized approach to ensure efficient and welcoming environment for clients. Track record of effectively handling scheduling and administrative tasks.
Overview
8
8
years of professional experience
Work History
Receptionist
Figueroa HVAC
02.2023 - 03.2025
- Managed front desk operations, ensuring prompt and courteous service to all visitors.
- Coordinated appointment scheduling for technicians, optimizing daily service routes.
- Maintained accurate records of client interactions and service requests within CRM system.
- Assisted in onboarding new staff by providing training on office procedures and systems.
Clarins Counter Manager
Macys Department Store
06.2021 - 03.2023
- Organizing promotional activities such as product demonstrations, special events and competitions.
- Handling customer complaints in a professional manner while adhering to company policies and procedures.
- Creating monthly reports detailing results achieved against set targets. Meeting Sale Goals, Color Matching In Make up And in Skin Care.
- Mini Facials
- Responsible For Overseeing beauty counters, Coordinated sales skills.
Esthetician
Ulta Beauty Inc.
02.2018 - 06.2022
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Tested products on clients to determine best results and provide product recommendations.
- Assisted in the development of customized skin care regimens for clients.
- Educated clients on proper skin care techniques according to individual needs.
- Recommended additional treatments or products based on individual customer needs.
- Kept detailed records of client visits, treatments performed, and product purchases.
Suite Receptionist
Indian Wells Tennis Garden
03.2017 - 04.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Education
LICENSE - Esthetician
Milan Institute - Palm Desert
Palm Desert, CA01.2016
Skills
- Sales Targeting
- Account Management
- Customer Complaint Resolution
- Direct Sales
- Lead Generation
- Consultative Selling Techniques
- Organization skills
- Verbal and written communication
- Scheduling appointments
- Greeting and seating clients
- Data inputting
- Office administration
- Administrative support
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Receptionist
Figueroa HVAC
02.2023 - 03.2025
Clarins Counter Manager
Macys Department Store
06.2021 - 03.2023
Esthetician
Ulta Beauty Inc.
02.2018 - 06.2022
Suite Receptionist
Indian Wells Tennis Garden
03.2017 - 04.2022
LICENSE - Esthetician
Milan Institute - Palm Desert