Irakli Tsintsadze
Toronto,ON
Summary
Customer service professional with expertise in case management and data analysis. Known for delivering solutions and building strong client relationships using Salesforce and effective communication. Skilled in financial authorization and committed to enhancing customer satisfaction and team efficiency.
Overview
2
2
years of professional experience
Work History
Contact Center Representative
TD Canada Trust
Toronto, Ontario
01.2025 - Current
- Streamlined call handling techniques, ensuring client satisfaction and efficient issue resolution in a high-volume environment
- Consistently achieved and surpassed both customer satisfaction survey targets, and sales objectives.
- Delivered data-driven feedback to management by analyzing recurring customer issues and behavioural trends.
- Provided in-depth guidance on 10+ online banking features and associated services, ensuring clients understood the usage, benefits, and secure access methods.
Back Office Specialist
Teleperformance
Tbilisi, GE
10.2023 - 08.2024
- Consistently achieved high survey ratings while expertly handling over 40 inbound calls and 35 customer cases daily, leveraging Salesforce and multiple support systems.
- Streamlined case management processes, cutting the average closure time by 40% relative to the prior role holder.
- Restored customer satisfaction by independently authorizing financial coverage for repairs, and efficiently managing reimbursements.
- Processed customer data and documentation with accuracy and attention to detail.
Education
Associate of Applied Science - Business Administration And Management
Seneca College
Toronto, ON04-2022
BBA - Logistics And Supply Chain Management
Artevelde University
Ghent, Belgium12-2019
Associate of Arts - Liberal Arts
Seneca College
Toronto, ON04-2018
Skills
- Customer service excellence
- Advanced Salesforce proficiency
- Data-driven decision making
- Case resolution strategies
- Financial process management
- Customer relationship management
- CRM software
Accomplishments
- Completed training as the highest-performing participant
- Regularly recognized as a leading performer in both survey results and call handling within every team I’ve worked with
Languages
Russian
Professional
Georgian
Native/ Bilingual
Timeline
Contact Center Representative
TD Canada Trust
01.2025 - Current
Back Office Specialist
Teleperformance
10.2023 - 08.2024
Associate of Applied Science - Business Administration And Management
Seneca College
BBA - Logistics And Supply Chain Management
Artevelde University
Associate of Arts - Liberal Arts
Seneca College