Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Irakli Tsintsadze

Toronto,ON

Summary

Customer service professional with expertise in case management and data analysis. Known for delivering solutions and building strong client relationships using Salesforce and effective communication. Skilled in financial authorization and committed to enhancing customer satisfaction and team efficiency.

Overview

2
2
years of professional experience

Work History

Contact Center Representative

TD Canada Trust
Toronto, Ontario
01.2025 - Current
  • Streamlined call handling techniques, ensuring client satisfaction and efficient issue resolution in a high-volume environment
  • Consistently achieved and surpassed both customer satisfaction survey targets, and sales objectives.
  • Delivered data-driven feedback to management by analyzing recurring customer issues and behavioural trends.
  • Provided in-depth guidance on 10+ online banking features and associated services, ensuring clients understood the usage, benefits, and secure access methods.

Back Office Specialist

Teleperformance
Tbilisi, GE
10.2023 - 08.2024
  • Consistently achieved high survey ratings while expertly handling over 40 inbound calls and 35 customer cases daily, leveraging Salesforce and multiple support systems.
  • Streamlined case management processes, cutting the average closure time by 40% relative to the prior role holder.
  • Restored customer satisfaction by independently authorizing financial coverage for repairs, and efficiently managing reimbursements.
  • Processed customer data and documentation with accuracy and attention to detail.

Education

Associate of Applied Science - Business Administration And Management

Seneca College
Toronto, ON
04-2022

BBA - Logistics And Supply Chain Management

Artevelde University
Ghent, Belgium
12-2019

Associate of Arts - Liberal Arts

Seneca College
Toronto, ON
04-2018

Skills

  • Customer service excellence
  • Advanced Salesforce proficiency
  • Data-driven decision making
  • Case resolution strategies
  • Financial process management
  • Customer relationship management
  • CRM software

Accomplishments

  • Completed training as the highest-performing participant
  • Regularly recognized as a leading performer in both survey results and call handling within every team I’ve worked with

Languages

Russian
Professional
Georgian
Native/ Bilingual

Timeline

Contact Center Representative

TD Canada Trust
01.2025 - Current

Back Office Specialist

Teleperformance
10.2023 - 08.2024

Associate of Applied Science - Business Administration And Management

Seneca College

BBA - Logistics And Supply Chain Management

Artevelde University

Associate of Arts - Liberal Arts

Seneca College

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Irakli Tsintsadze