IRAH DOMINIQUE GARCIA

Edmonton,AB

Summary

Knowledgeable and dedicated Customer Service Professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

years of professional experience

Work History

Customer Service Associate

Accenture Inc.

02.2020 - 02.2023

Provided technical support, troubleshooting customer issues and resolving them in a timely manner
Improved customer experience by creating a knowledge base that provided customers with self-service options
Handled high-volume of customer inquiries in a professional and timely manner, resulting in an increase in customer satisfaction ratings
Resolved customer complaints in a timely and satisfactory manner, resulting in increase in customer loyalty
Drafted reports to summarize customer service performance and provide insights to management.

Airport Ground Staff

Malaysia Airlines

08.2019 - 11.2019

Organized travel documents and prepared necessary materials needed for the scheduled flight
Assisted other staff with queuing at the check-in counter for the airline
Accompanied passengers to their respective boarding gates and provided daily head count.

Tour Guide

Art in Island

06.2019 - 06.2019

Greeted customers and provided reminders about the art museum
Provided group tours to customers and guests
Took exciting three dimensional pictures of customers all throughout the vicinity of the museum
Assisted guests with buying souvenirs at the souvenir shop.

Education

Bachelor's degree - Tourism Management

University of Baguio

12.2019

Skills

Adaptability and Flexibility- I am able to effortlessly navigate changing work environments, embrace evolving technologies and embrace new responsibilities I thrive in dynamic, fast-paced situations
Computer skills- I am knowledgeable on how to use: Microsoft 365, Google Workspace, and communication platforms such as (Slack, Zoom, Skype and Microsoft Teams)
Leadership- I exhibit leadership qualities by effectively guiding teams, delegating tasks, and motivating colleagues to achieve collective goals
Verbal and Written Communication Skills- I am able to convey my ideas clearly both through written and oral communication

Time Management- I can efficiently manage tasks, set priorities, and consistently meet deadlines ensuring optimal productivity
Customer Oriented- I am dedicated to delivering outstanding customer service, resolving issues promptly, and cultivating positive, long-lasting relationships
Problem Solving- I can determine the root cause of a problem and quickly find an effective solution for all parties
Teamwork- I am able to showcase collaborative efforts in a group setting and actively listen to my teammates to come up with the best output

Languages

English

Full Professional

Timeline