IRADUKUNDA Gloria
Quebec City
Summary
Dynamic leader and team collaborator with a proven track record at WESTGATE Min Market, enhancing company performance through strategic management and operational excellence. Skilled in heavy lifting and adaptable to change, I consistently exceed sales targets and elevate customer satisfaction levels. Expert in fostering strong client relationships and streamlining processes for improved efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Package Handler
Intelcom Express
07.2024 - Current
- Kept warehouse up to safety and health regulations at all times.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Utilized advanced technology systems for accurate package scanning, ensuring correct routing information was applied consistently throughout operations.
- Provided exceptional customer service when addressing inquiries regarding package statuses or delivery concerns, promoting positive client relationships.
- Demonstrated strong adaptability when faced with last-minute changes or unexpected challenges, maintaining a positive attitude and commitment to excellence throughout the sorting process.
- Inspected items for damage or defects before sorting as part of quality control process.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Operated hand-held scanner to input product information.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Operated pallet jacks to move large and heavy items for sorting.
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Utilized sorting systems to sort items fast and accurately.
- Trained other workers in inspection and testing procedures.
Housekeeping Cleaner
GDI
10.2023 - 08.2024
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Consistently met deadlines despite fluctuating workloads due to seasonal changes in occupancy rates at the property.
- Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.
Sales Associate
WESTGATE Min Market
01.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Managing Director
WESTGATE Min Market
10.2021 - 12.2022
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
Education
Accounting - Managerial Economics
Apaer Institut Rusororo
Rwanda11.2014
Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Packaging
- Adaptable to change
- Workplace cleanliness
- Sorting packages
- Label reading
- Fragile item handling
Languages
English
Professional Working
French
Professional Working
Kinyarwanda
Native or Bilingual
Certification
RCR, PDSP
Timeline
Package Handler
Intelcom Express
07.2024 - Current
Housekeeping Cleaner
GDI
10.2023 - 08.2024
Sales Associate
WESTGATE Min Market
01.2022 - 01.2023
Managing Director
WESTGATE Min Market
10.2021 - 12.2022
Accounting - Managerial Economics
Apaer Institut Rusororo
Similar Profiles
Parmeet ModgillParmeet Modgill
Driver at Intelcom ExpressDriver at Intelcom Express
Mannat Kumar BawaMannat Kumar Bawa
Delivery Driver at Intelcom ExpressDelivery Driver at Intelcom Express
Taranjeet SinghTaranjeet Singh
Delivery Driver at Intelcom ExpressDelivery Driver at Intelcom Express