Irad saadouli
Toronto,ON
Summary
Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quickpaced. Proponent of team-based sales efforts. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Representative
sports
Odessa, Ukraine
01.2020 - 03.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Leveraged CRM system to manage sales activities and track sales performance.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Installed and supported desktop software titles and add-ons.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Used remote login tools to assist clients with technical and product questions.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Education
Bachelor of Science - Computer And Engineering Technician Access
07.2022
Skills
- Understanding Customer Needs
- Creative Problem Solving
- CRM Software
- Warm Calling
- Skilled Negotiator
- Customer Service Support
- Teamwork and Collaboration
- Sales Closing
- Lead Generation
- Windows XP/Vista
- Help Desk Support
- Computer Diagnostics
Accomplishments
- Exceeded monthly sales targets by 25% through effective relationship selling and lead management strategies
- Resolved customer issues with a 94% satisfaction rate, earning recognition for outstanding customer service
- Developed and maintained a portfolio of 150+ accounts
Certification
- inbound sales Training - 2023
Languages
English
Full Professional
French
Professional
Russian
Professional
Arabic
Native/ Bilingual
Timeline
Sales Representative - sports
01.2020 - 03.2022
Odessa National Polytechnic University - Bachelor of Science, Computer And Engineering Technician Access