Ira Saravesi
Ottawa,Canada
Summary
Dynamic professional with extensive experience with excelling in customer service and cross-functional coordination. Proven ability to resolve complex issues and enhance business growth through tailored solutions. Adept at collaborating with diverse teams, demonstrating empathy, and making independent decisions to drive operational success. Excellent communication and writing skills.
Overview
17
17
years of professional experience
Work History
Plus Support Specialist
Shopify
Ottawa, Canada
11.2024 - Current
- Investigating merchant issues and finding solutions using available resources and coordinating with other teams.
- Handling merchant communications through chat, phone, and email with professionalism and friendly tone.
- Facilitating merchant business growth through customized solutions and recommendations.
Multilingual Support Specialist
Shopify
Ottawa, Canada
08.2019 - 11.2024
- Answer merchants inquiries via email in my native Finnish and in other languages as applicable, with help from translation tools.
- Investigated merchant issues and provided accurate, and timely solutions to enable them to continue selling and manager their online stores.
- Worked in multicultural teams with team members from different parts of the world.
Front Office Manager
Sheraton Ottawa
Ottawa, Canada
09.2012 - 01.2015
- Managed and trained front office staff. Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Established and updated work schedules to account for changing occupancy levels and expected demands
- Responsible for forecasting, cost control and budgeting and preparing weekly payroll
- Responded to and resolved guest service issues on the phone, over email and in person
Assistant Director Of Front Office
Hilton McLean Tysons Corner
McLean, USA
08.2010 - 09.2012
- Established and updated work schedules to account for changing occupancy levels and expected demands
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Helped manage staff of about 30 people, including scheduling and payroll preparation.
- Assisted the Director of Front Office Operations. Acted as Manager on Duty on evenings and weekends.
Assistant Director of Front Office
Capital Hilton
Washington, D.C.
11.2007 - 08.2010
- Helped manage multicultural staff, preparing payroll, schedules, and training.
- Helped host many prestigious events in the heart of Washington, D.C., around the corner from the White House.
Education
A.A.S - Hospitality Management
Northern Virginia Community College
01.2004
Associate of Arts - Catering, Sales, Tourism And Service Examination
Savonia School of Tourism And Hospitality
Kuopio, Finland05-1996
Skills
- Customer service
- Collaboration
- Ability to work with people from different backgrounds
- Ability to make decisions independently
- Multitasking
- Empathy and patience
- Cross-functional coordination
- Multiple computer programs and softwares such as Microsoft Office suite, Adobe PDF, Workday, Google Workspace, Microsoft tools (Outlook, Word, Excel), RAMP, Zoom, Slack, Adobe Acrobat
Languages
- Native Finnish and fluent in English, conversational Portuguese, prior studies but limited in Spanish, German, Swedish and French.
Timeline
Plus Support Specialist
Shopify
11.2024 - Current
Multilingual Support Specialist
Shopify
08.2019 - 11.2024
Front Office Manager
Sheraton Ottawa
09.2012 - 01.2015
Assistant Director Of Front Office
Hilton McLean Tysons Corner
08.2010 - 09.2012
Assistant Director of Front Office
Capital Hilton
11.2007 - 08.2010
A.A.S - Hospitality Management
Northern Virginia Community College
Associate of Arts - Catering, Sales, Tourism And Service Examination
Savonia School of Tourism And Hospitality
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