IRA CELINE NICOLAS
Toronto,ON
Summary
Dynamic office and administrative support professional with extensive experience across diverse environments. Proven expertise in managing office operations, optimizing workflow efficiency, and organizing records. Instrumental in enhancing data management systems and internal communication protocols, resulting in streamlined daily operations. Aiming to leverage these skills to further improve organizational effectiveness.
Overview
9
9
years of professional experience
Work History
ASSISTANT TO F&B DIRECTOR / F&B COORDINATOR
Taj Dubai Hotels, Palaces, Resorts and Safaris
Dubai, UAE
11.2020 - 11.2024
- Acting as a first point of contact: dealing with correspondence and phone calls.
- Managing diaries and organizing meetings and appointments, often controlling access to the Directors office.
- Booking and arranging travel, transport, and accommodation.
- Organizing events and conferences.
- Reminding the Director of important tasks and deadlines.
- Typing, compiling, and preparing reports, presentations, and correspondence.
- Managing databases and filing systems.
- Implementing and maintaining procedures, administrative systems, and liaising with staff, suppliers, and clients.
- Miscellaneous tasks to support the Food and Beverage manager, which are given to him by the Director's office.
- Handling the restaurants brunch and festive season reservations by responding to guest inquiries through whatsapp, emails, and phone calls
SENIOR F&B HOSTESS
Tesoro Restaurant
Dubai, UAE
03.2017 - 11.2020
- To answer the telephone calls, emails and to keep a track of the in-house activities like providing information regarding the availability of the restaurant and making reservation based on it
- To give outstanding services to the guests that have checked in and greet them in a friendly manner and interact with them in a positive way
- To maintain up to date knowledge on the current services or promotions that are being offered and make sure that this information is conveyed to the guest in an effective way
- Updating the database by putting information from each call and keeping every guest field related information, so that it can be retrieved in case there is a requirement, and to maintain and update the accounts and post them accurately
F&B HOSTESS
Carlton Palace Hotel - Al Shindagah Restaurant
Deira, United Arab Emirates
09.2016 - 03.2017
- Demonstrates excellent interpersonal and customer services skills, works well with the team, and maintains professional but friendly demeanor
- Capable of remaining patient and polite to communicate clearly and effectively and possess strong problem-solving skills
- Takes telephone and email bookings, arrange schedules of dining reservations
- Welcome the guests, guides to the table allocated while ensuring their comfortability and assists patrons with restaurant menu
- Maintains restaurant's seating arrangement throughout the shift
- Keeps the hostess station neat and organized
- Assists in rearranging tables for large parties and attends staff meetings
- Reports any complaints, and concerns to Restaurant Manager to be resolved immediately
- Assists in setting up and cleaning up the restaurant during opening and closing shifts, respectively
HOSTESS / WAITRESS (Internship)
Holiday Inn & Suites Makati (IHG) - Flavors Restaurant
Makati City, Philippines
11.2015 - 06.2016
- Responsible in welcoming and greeting the guest
- Assist the guests in their queries and requests
- Offer appropriate seating / dining arrangements
- Providing effective and exceptional service to the guests based on hotel standard
- Set up dining rooms and make reservation arrangements
- Serving food and tidying the guest table
- Maintain clean and organized table, stations, buffet, and dining area at all time
- Assist in handling guest complaint, if any
Education
Bachelor of Science - Hotel Restaurant and Management
Bulacan State University
City of Malolos, Bulacan, Philippines01-2016
Skills
- Oracle/Opera/Micros
- Seven Rooms/Servme
- Expense reporting
- Administrative duties
- Reserve Out
- Multi-line phone systems
- Data entry
- Call reception
- Microsoft Office Suite
- Schedule and calendar management
- Administrative tasks
- Canva
Personal Information
- Age: 29
- Citizenship: Filipino
- Date of Birth: 12/12/95
- Gender: Female
- Marital Status: Married
Accomplishments
- Awarded as "Associate of the Month-Front of House", July 2024 (Taj Dubai)
- Awarded with "Certificate of Long Service" in recognition of 5 years of continuous service.
- Successfully completed "Supervisory Development Program", August 2024 (Taj Dubai)
References
References available upon request.
Timeline
ASSISTANT TO F&B DIRECTOR / F&B COORDINATOR
Taj Dubai Hotels, Palaces, Resorts and Safaris
11.2020 - 11.2024
SENIOR F&B HOSTESS
Tesoro Restaurant
03.2017 - 11.2020
F&B HOSTESS
Carlton Palace Hotel - Al Shindagah Restaurant
09.2016 - 03.2017
HOSTESS / WAITRESS (Internship)
Holiday Inn & Suites Makati (IHG) - Flavors Restaurant
11.2015 - 06.2016
Bachelor of Science - Hotel Restaurant and Management
Bulacan State University
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