Iqra Ali Momin
Winnipeg,MB
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Technical Support Representative
Rogers Communications
07.2023 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Sales Associate and Receptionist
Aveda Institute Winnipeg
07.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales and customer satisfaction through personalized servicing.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Organized, maintained and updated information in computer databases.
Sales Associate
RW&CO
02.2022 - 06.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Used in-store system to locate inventory and place special orders for customers.
- Communication with customers professionally and proactively to provide product information and advice.
- Managed efficient cash register operations.
Education
High School Diploma -
University of Manitoba , International College of
Winnipeg, MB05.2023
No Degree - Science
Beaconhouse School System
Karachi, Pakistan05.2020
Skills
- Service Support
- Technical Support
- Application Support
- Customer Service
- Technical Issues Analysis
- Product Troubleshooting
- Technical Troubleshooting
- Excellent Communication
- Computer Skills
- Critical Thinking
- Customer Relations
- Quality Assurance
Languages
English
Full Professional
Urdu
Full Professional
Gujarati
Limited Working
Timeline
Technical Support Representative
Rogers Communications
07.2023 - Current
Sales Associate and Receptionist
Aveda Institute Winnipeg
07.2022 - 07.2023
Sales Associate
RW&CO
02.2022 - 06.2022
High School Diploma -
University of Manitoba , International College of
No Degree - Science
Beaconhouse School System
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