Iqra Shahzaib
Karachi - Pakistan
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Data Entry Coordinator
Trendyol
Working Remotely
08.2021 - 01.2022
- Achieved high accuracy in entering large volumes of data within tight deadlines.
- Collaborated with cross-functional teams to ensure timely, precise data input for multiple projects.
- Optimized data storage by categorizing records according to established procedures.
- Reviewed and verified entered information to enhance overall data accuracy.
Branch Manager
Rajput Group of Investment
Karachi - Pakistan
08.2019 - 12.2020
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Administrative Coordinator
Shah Khalilullah Memorial College of Technology
Karachi - Pakistan
03.2017 - 01.2019
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Managed inventory of office supplies, ensuring essential items were always in stock.
Education
BBA - Accounting
KASBIT University
Karachi - PakistanBachelor of Science - Commerce
KASBIT University
Karachi - PakistanSkills
- Customer service focus
- Accuracy and attention to detail
- Teamwork orientation
- Proofreading proficiency
- Confidentiality assurance
- Project coordination experience
- Deadline oriented
- Independent working style
- Data management
Languages
English
Full Professional
Urdu
Native/ Bilingual
Hindi
Professional
Punjabi
Limited
Timeline
Data Entry Coordinator
Trendyol
08.2021 - 01.2022
Branch Manager
Rajput Group of Investment
08.2019 - 12.2020
Administrative Coordinator
Shah Khalilullah Memorial College of Technology
03.2017 - 01.2019
BBA - Accounting
KASBIT University
Bachelor of Science - Commerce
KASBIT University
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