IQRA NIAZI
Mississauga,Canada
Summary
Diligent administrative professional with background in freelancing, bringing versatile skill set and adaptable approach to diverse projects. Successfully delivered high-quality work for clients across multiple industries, demonstrating reliability and creative problem-solving. Proven ability to manage deadlines and collaborate effectively, ensuring client satisfaction and project success.
Overview
12
12
years of professional experience
Work History
Freelancer
Appen Limited
12.2018 - Current
- Worked on numerous projects such as website testing, app testing, proofreading and editing copy, and audio transcription.
- Provided search engine evaluation by examining the correlation between search queries and the relevance and usefulness of web pages.
- Responsible for visiting assigned websites, making purchases, and providing detailed feedback on the experience as well as the accessibility of the user interface.
- Reviewed and provided feedback on AI model performance to enhance accuracy.
Intake Administrator
CIRA HEALTH SOLUTIONS
Mississauga, ON
01.2017 - 07.2017
- Served as the main initial point of contact for clients whilst scheduling referrals for different services provided according to client deadlines.
- Assigned services for clients to the appropriate medical assessors while also overseeing any scheduling conflicts.
- Evaluated different approaches for assessment and scheduled medical specialists accordingly while also managing complex scheduling, budgeting and travel arrangements.
- Corresponded with the various parties involved (insurance adjustors, legal clients, employers, claimants, etc.) through appropriate means and delivered timely notices to all.
- Strategized and executed innovative new ways to maximize client to company interactions.
- Led and directed bi-weekly team meetings to review, discuss and implement new strategies to optimize growth of company success with client relationships and outcomes.
Pharmaceutical Handler
CONTRACT PHARMACEUTICALS LIMITED
Mississauga, ON
01.2016 - 12.2016
- Efficiently and swiftly carried out packaging of various pharmaceutical items in a timely and organized manner.
- Oversaw smooth operation of production and manufacturing of products.
- Conducted quick and thorough inspection and quality control of pharmaceutical products to ensure protection from contamination and guarantee product safety for the intended shelf life of the pharmaceuticals.
- Maintained cleanliness and a sanitary work environment at all times to maximize product safety and achieve guaranteed consumer satisfaction.
Business Development Intern
COURSE HERO INC.
Redwood City, CA
09.2014 - 08.2015
- Rigorously worked to spread awareness and promote use of Course Hero on and off campus, via in-person promotion as well as social media coordination.
- Created job posting ads for the organization in order to attract potential candidates for screening and all necessary paperwork/administrative duties.
- Effectively recruited, phone interviewed and selected candidates to join the Course Hero Team.
- Managed a team of 8+ members with weekly monitoring of performance to help contribute and expand scope of academic resources availability.
- Successfully helped to donate over 90 books to Course Hero's Knowledge Drive with Books for Africa.
- Developed, honed and refined leadership skills by marketing strategies that aided in strengthening the quality education resources provided by the Course Hero platform.
Administrative Support Representative/Receptionist
STAR MARKETING INC.
Mississauga, ON
08.2014 - 10.2014
- Provided exemplary administrative support and customer service to existing customer base as well as prospective clients and greeted all clients in a friendly and engaging manner.
- Kept close and accurate track of inventory and implemented strategies to increase overall effectiveness of services.
- Actively answered all phone calls and emails as well as in-person inquiries in a quick and timely manner.
- Created and prepared weekly sales reports for management and effectively performed data entry.
- Profoundly aided with creating a strong customer base for product through active promotion and customer engagement via warm and cold calling.
Customer Service Representative
BELL CANADA
Mississauga, ON
08.2014 - 10.2014
- Utilized a wide range of strong interpersonal and communication skills to effectively communicate and engage customers in ongoing promotions, sales and deals.
- Constructively responded to all customer inquiries thoroughly and professionally with an emphasis on customer satisfaction.
- Referred unresolved customer grievances to designated departments for further investigation and followed up afterwards to ensure conflict resolution was reached.
- Proficiently processed customer transactions and completed all required paperwork and documentation.
Customer Service Representative
TNI - THE NETWORK INC.
Mississauga, ON
04.2014 - 06.2014
- Entrepreneurial passionate and skilled in building productive relationships with clients, partners and team members.
- New customer acquisition expert who emphasized a mix of online and offline marketing strategies.
- Effectively and quickly processed safe, secure payment transactions and administered the sign-up processes for new clients.
- Doubled as an Outside Sales Representative and excelled at building relationships and closing clients to ensure high client base.
- Record-setting in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.
Education
Honours Bachelor of Science (Hon. B.Sc.) - Life Sciences
University of Toronto
Mississauga, ON, Canada01-2016
Skills
- Project management
- Time management
- Flexibility
- Conflict resolution
- Strong oral and written communication
- Proficient in MS Office and Excel
- Search engine optimization
- Client assessment and analysis
- Logistics coordination
- Multitasking and organization
- Teamwork and collaboration
- Fluent in English, Hindi, Urdu
Accomplishments
- GMP trained and certified - highly knowledgeable in GMP guidelines and compliance as well as Health Canada regulations and policies.
- CCR (co-curricular record) approved - excessive amount of hours dedicated to extracurricular activities such as Extern Job Shadowing, undergraduate experimental studies and lab work.
Timeline
Freelancer
Appen Limited
12.2018 - Current
Intake Administrator
CIRA HEALTH SOLUTIONS
01.2017 - 07.2017
Pharmaceutical Handler
CONTRACT PHARMACEUTICALS LIMITED
01.2016 - 12.2016
Business Development Intern
COURSE HERO INC.
09.2014 - 08.2015
Administrative Support Representative/Receptionist
STAR MARKETING INC.
08.2014 - 10.2014
Customer Service Representative
BELL CANADA
08.2014 - 10.2014
Customer Service Representative
TNI - THE NETWORK INC.
04.2014 - 06.2014
Honours Bachelor of Science (Hon. B.Sc.) - Life Sciences
University of Toronto