IQRA NAYAB
Toronto,ON
Summary
Energetic and solution-focused with talent for clear communication and problem-solving. Possesses foundational understanding of credit and debt management, coupled with advanced proficiency in using accounting software and databases. Detail-oriented Administrative Assistant skilled in managing high-priority tasks and office operations. Extensive knowledge of clinical laboratory operations enhances organizational efficiency and team collaboration. Committed to delivering exceptional results, whether independently or within a team setting.
Overview
5
5
years of professional experience
Work History
Collections Officer
Commercial Credit Adjusters
01.2024 - 02.2025
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
- Established positive rapport with clients, fostering trust and open lines of communication throughout the collections process.
- Managed a portfolio of delinquent accounts, effectively prioritizing high-risk cases to minimize potential losses.
- Maintained accurate records of all collections activities, ensuring proper documentation for auditing purposes.
- Improved client payment rates by negotiating and establishing feasible repayment plans.
Healthcare Administrative Assistant
Oakland care
03.2022 - 11.2023
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Facilitated patient onboarding by gathering required demographic and health information.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Ensured compliance with healthcare regulations and policies to maintain a safe, respectful, and positive environment for all patients.
Laboratory Technologist
Islamabad Diagnostic Centre
06.2020 - 01.2022
- Performed laboratory tests and analyses on human blood, urine, and other specimens to detect and quantify hormones, antibodies, drugs, microorganisms, cellular components, and other constituents of body fluids.
- Ensured smooth handling of customer interactions pertaining to lab services and provided timely assistance.
- Organized lab reports for easy access by healthcare providers.
- Identified and fixed issues with lab equipment to achieve more accurate lab results.
- Promoted and enforced compliance with regulatory agencies.
Education
Master of Science - Public Health
GLASSGOW CALEDONIAN UNIVERSITY
01-2023
Bachelor of Science - Medical Laboratory Science
UNIVERSITY OF LAHORE
01-2021
Skills
- Letter preparation
- Bookkeeping
- Customer service
- Data entry
- Schedule management
- Sample preparation
- Staff management
- Quality control procedures
Timeline
Collections Officer
Commercial Credit Adjusters
01.2024 - 02.2025
Healthcare Administrative Assistant
Oakland care
03.2022 - 11.2023
Laboratory Technologist
Islamabad Diagnostic Centre
06.2020 - 01.2022
Bachelor of Science - Medical Laboratory Science
UNIVERSITY OF LAHORE
Master of Science - Public Health
GLASSGOW CALEDONIAN UNIVERSITY
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