

Compassionate individual with a versatile background in data analysis and community outreach. Expertise in empathetic communication and conflict resolution, ready to leverage skills to support diverse client needs and foster positive engagement.
· Shadowed a Settlement Practitioner during client intakes and needs assessment. Observing and supporting processes that assist newcomers and seniors.
· Observed intake sessions, shadowing the SP and learning how client needs are identified with empathy and cultural sensitivity.
· Observed SP building rapport with clients using multilingual communication and an approachable, respectful manner.