Iqra Iqra
CORNWALL,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Reliance Home Comfort
Oshawa, Ontario
04.2022 - 06.2025
- Handled inbound customer calls for home comfort service requests and account support.
- Scheduled heating, cooling, and plumbing appointments using dispatch systems.
- Resolved billing inquiries and payment concerns with clear, professional communication.
- Updated customer records in CRM databases with accurate service notes.
- Explained maintenance plans, warranties, and service options to homeowners.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Cashier
Food basics
06.2011 - 06.2016
- Greeted customers and answered questions about products and store services.
- Scanned groceries and processed payments at Food Basics checkout lanes.
- Bagged purchases carefully and organized carts for Food Basics shoppers.
Education
Cornwall Collegiate Vocational School
Cornwall, ONSkills
- Customer relationship management
- CRM data entry
- Call center operations
- Complaint handling
- Billing inquiries
- Conflict resolution
- Dispatch scheduling
- Account assistance
- Service documentation
Timeline
Customer Service Representative
Reliance Home Comfort
04.2022 - 06.2025
Customer Service Cashier
Food basics
06.2011 - 06.2016
Cornwall Collegiate Vocational School