Iqra Farooq
Srinagar,India
Summary
Seeking a challenging and innovative position in a company that will maximize my skill set and knowledge as well as use my capabilities in the best way possible so that I am able to enrich my skills and aid the development of the company I work with.
Overview
4
4
years of professional experience
Work History
CUSTOMER RELATIONSHIP EXECUTIVE
LARSEN & TOUBRO
02.2019 - 07.2021
- Strengthened customer relationships by providing timely and accurate information on products and services.
- Increased customer satisfaction through efficient handling of inquiries, complaints, and concerns.
- Assisted in the development of new marketing strategies to boost sales and revenue.
ENTREPRENEUR
03.2017 - 01.2019
- Co-Founded and managed two service based businesses with a customer base of around 2500 people each
- Formulated the businesses' vision, goals and objectives
- Executed marketing, sales and the logistical parts of the business
- Handled the Social media marketing of the products
- Grew the business from an idea to a profitable business in 2 years.
Education
B.Tech - IT
Jamia Hamdard University
MBA - IT
Amity University
CCNA - Training
Skills
- MS Office (Word, Excel, Power Point, Outlook)
- Project/Product Management
- Communication
- Negotiation skills
- Collaboration
- Customer assessment
- Resolving customer issues
- Customer service
- Interpersonal communication
Languages
English
Urdu
Kashmiri
Projects
- Grievance Redressal Cell with Features of University Management System
- To study the consumer awareness and acceptance of fantasy sports applications (MBA)
- To study the effect of social media on small businesses
Timeline
CUSTOMER RELATIONSHIP EXECUTIVE
LARSEN & TOUBRO
02.2019 - 07.2021
ENTREPRENEUR
03.2017 - 01.2019
B.Tech - IT
Jamia Hamdard University
MBA - IT
Amity University
CCNA - Training
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