Summary
Overview
Work History
Education
Skills
Timeline
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Iqra Falak

Calgary,AB

Summary

Results-driven Information Technology Analyst known for high productivity and efficient task completion. Skilled in data analysis, cybersecurity measures, and network administration to address and solve complex IT challenges. Excel in problem-solving, teamwork, and adaptability, ensuring seamless operations and project success.

Overview

1
1
year of professional experience

Work History

Information Technology Analyst

Arfa Kareem Tower
Lahore, Punjab
12.2023 - 06.2024
  • Collaborated with internal IT staff including Infrastructure, Information Security, and Applications teams.
  • Log, resolve, escalate, and follow up on incidents and problems using Help Desk software.
  • Managed the configuration and setup of customer accounts and systems.
  • Implement and support network security and access controls, including firewalls and security policies.
  • Provided IT support to end users, troubleshooting hardware and software issues.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Oversaw daily performance of computer systems.

Cybersecurity Intern

Corvit Systems
Lahore, Punjab
04.2023 - 09.2023
  • Investigated new methods of authentication such as biometrics or two-factor authentication.
  • Assisted in the implementation of cybersecurity policies and protocols to enhance system security.
  • Implemented software patches to address identified system vulnerabilities.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Education

Post-Graduate Certificate - Cyber Security

Corvit Systems
Lahore
04-2023

Bachelor of Science - Information Technology

Government College University Lahore
Lahore
04-2022

Skills

  • Information Security
  • Cybersecurity
  • Microsoft Office
  • Data Entry
  • Cloud Security
  • IT Infrastructure

Timeline

Information Technology Analyst

Arfa Kareem Tower
12.2023 - 06.2024

Cybersecurity Intern

Corvit Systems
04.2023 - 09.2023

Post-Graduate Certificate - Cyber Security

Corvit Systems

Bachelor of Science - Information Technology

Government College University Lahore
Iqra Falak