Iqra Falak
Calgary,AB
Summary
Results-driven Information Technology Analyst known for high productivity and efficient task completion. Skilled in data analysis, cybersecurity measures, and network administration to address and solve complex IT challenges. Excel in problem-solving, teamwork, and adaptability, ensuring seamless operations and project success.
Overview
1
1
year of professional experience
Work History
Information Technology Analyst
Arfa Kareem Tower
Lahore, Punjab
12.2023 - 06.2024
- Collaborated with internal IT staff including Infrastructure, Information Security, and Applications teams.
- Log, resolve, escalate, and follow up on incidents and problems using Help Desk software.
- Managed the configuration and setup of customer accounts and systems.
- Implement and support network security and access controls, including firewalls and security policies.
- Provided IT support to end users, troubleshooting hardware and software issues.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Oversaw daily performance of computer systems.
Cybersecurity Intern
Corvit Systems
Lahore, Punjab
04.2023 - 09.2023
- Investigated new methods of authentication such as biometrics or two-factor authentication.
- Assisted in the implementation of cybersecurity policies and protocols to enhance system security.
- Implemented software patches to address identified system vulnerabilities.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
Post-Graduate Certificate - Cyber Security
Corvit Systems
Lahore04-2023
Bachelor of Science - Information Technology
Government College University Lahore
Lahore04-2022
Skills
- Information Security
- Cybersecurity
- Microsoft Office
- Data Entry
- Cloud Security
- IT Infrastructure
Timeline
Information Technology Analyst
Arfa Kareem Tower
12.2023 - 06.2024
Cybersecurity Intern
Corvit Systems
04.2023 - 09.2023
Post-Graduate Certificate - Cyber Security
Corvit Systems
Bachelor of Science - Information Technology
Government College University Lahore
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