Iqra Batool
London,ON
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
IO Solutions
London
12.2022 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
MEEZAN BANK Pakistan
Islamabad, Islamabad
03.2019 - 08.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Prevented key account losses by researching discrepancies and correcting problems.
Education
Ph.D. - Computer Science
University of Western Ontario
London, ON09-2026
Master of Science - Software Engineering
Bahria University
Islamabad01-2022
Bachelor of Science - Computer Science
Bachelors
AJK University12-2014
Skills
- Call Management
- Sales
- Customer service
- Technical Support
- Inbound and Outbound Calling
- Complaint resolution
- Product Knowledge
- Data Collection
- Filing
- Staff Training
- Adaptive team player
- Problem-solving abilities
- Payment Processing
- Lead Generation
- Escalation management
- Report Preparation
- Using online and remote banking options
- Problem Resolution
- Critical Thinking
Accomplishments
- Gold medalist
Languages
English
Full Professional
Urdu
Full Professional
Certification
- IT certificate
- Web development Certificate
- Graphic Designing Certificate
References
References available upon request.
Timeline
Customer Service Representative
IO Solutions
12.2022 - 09.2023
Customer Service Representative
MEEZAN BANK Pakistan
03.2019 - 08.2021
Ph.D. - Computer Science
University of Western Ontario
Master of Science - Software Engineering
Bahria University
Bachelor of Science - Computer Science
Bachelors
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