Iqra Arshad

• Empathetic Work with Residents on keeping awareness on baby development, while promoting mother's development.
• Offered and documented treatment consent forms in resident treatment plans.
• Presented case history material to review and discussion with other staff members collaboratively.
• Documented residents behaviors, interventions, responses of residents behavioral patterns.
• Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
• Connected clients with community service and resource agencies.
• Trained in ASQ assessments, 1-One-1 meetings, discussed co-occurring disorders, and the effect of employment and housing issues on mental health.

· Shared product knowledge and information of luggage and travel accessories to assist customers in making informed purchases through friendly and professional interactions.

Responsible for customer care and response, sales, returns, and inventory management.

· Assisted customers in making more informed purchases by sharing product knowledge, information, and sales promotions in a friendly and professional manner.

· Responsible for online orders, addressing customer inquiries regarding items of clothing in store through clear and effective communication, and reorganizing and tidying up the work floor.

· Assisted customers by making personal recommendations through expert product knowledge, and established new customer accounts by demonstrating use and operation of merchandise, all while maintaining friendly and professional interactions.

· Protected the image of the brand as a Brand Representative by providing customer service and maintaining presentation standards, responding to customer requests and orders via telephone and email, and handling the opening of the store and greeting of customers.