Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Iqbal Singh Rai

Ottawa,Ontario

Overview

4
4
years of professional experience

Work History

Assistant Manager

Quickie Convenience Store Plus Gas
10.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Technician

Bell Canada (Bell Technical Solutions)
07.2021 - 10.2023
  • Installation, maintenance, and repair of fiber and copper-based telecommunications equipment,
  • products and services. Provide an exceptional customer experience for our clients.
  • Troubleshoot complex telecommunications products and systems using a digital multimeter, Smartphone, and PC.
  • Work independently and also assist other technicians while in the field.
  • Observe and follow all company Health and Safety rules and policies.
  • Inform customers of work that will be done.
  • Learn and understand new products and services.
  • Act as an ambassador by professionally representing the Bell brand.

Assistant Manager

Circle K
09.2019 - 07.2021
  • Manage gas pricing, by doing frequent gas surveys of competitor gas stations.
  • Responsible for site paperwork which includes making bank deposit, Lottery balancing, checking cameras on daily basis.
  • Maintain inventory by updating the write-off sheets for expired products and by taking credits from sales reps for damage and expired items.
  • Observe products in detail during ordering to keep inventory in control.
  • Perform online orders every week from core-mark, Pepsi, Coca cola, RBH and Imperial tobacco.
  • Do weekly inspection of site including dips for the safety and smooth performance of station.
  • Make sure pumps, Entrance, counter area , coffee, slushy machine, freezers and walk-in cooler are in good condition.
  • Report issues to Circle K help desk for maintenance, solve customer complaints, manage employees, schedule shifts, hire and train new employees.
  • Initiate tasks (like checking expiry, cleaning, pricing and follow up of planograms) with team members and handoff to them.
  • Next day confirm and finish them to keep store according to the high standards.

Education

Travel And Tourism Service -

Algonquin College

Skills

  • Inventory management
  • Decision making
  • Build successful team
  • Strategic planning
  • Customer Satisfaction
  • Cost control and budgeting
  • Multi-Tasking

References

  • Harjinder Singh Manager at Quickie , 613-879-7447
  • Parwinder Singh, Manager at Circle K store and Esso , (873)-288-3596


Languages

English
Full Professional

Timeline

Assistant Manager

Quickie Convenience Store Plus Gas
10.2023 - Current

Technician

Bell Canada (Bell Technical Solutions)
07.2021 - 10.2023

Assistant Manager

Circle K
09.2019 - 07.2021

Travel And Tourism Service -

Algonquin College

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Iqbal Singh Rai