Iqbal Singh Rai
Ottawa,Ontario
Overview
4
4
years of professional experience
Work History
Assistant Manager
Quickie Convenience Store Plus Gas
5925 Perth St, Richmond, ON
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Technician
Bell Canada (Bell Technical Solutions)
1740 Woodroffe Ottawa
07.2021 - 10.2023
- Installation, maintenance, and repair of fiber and copper-based telecommunications equipment,
- products and services. Provide an exceptional customer experience for our clients.
- Troubleshoot complex telecommunications products and systems using a digital multimeter, Smartphone, and PC.
- Work independently and also assist other technicians while in the field.
- Observe and follow all company Health and Safety rules and policies.
- Inform customers of work that will be done.
- Learn and understand new products and services.
- Act as an ambassador by professionally representing the Bell brand.
Assistant Manager
Circle K
09.2019 - 07.2021
- Manage gas pricing, by doing frequent gas surveys of competitor gas stations.
- Responsible for site paperwork which includes making bank deposit, Lottery balancing, checking cameras on daily basis.
- Maintain inventory by updating the write-off sheets for expired products and by taking credits from sales reps for damage and expired items.
- Observe products in detail during ordering to keep inventory in control.
- Perform online orders every week from core-mark, Pepsi, Coca cola, RBH and Imperial tobacco.
- Do weekly inspection of site including dips for the safety and smooth performance of station.
- Make sure pumps, Entrance, counter area , coffee, slushy machine, freezers and walk-in cooler are in good condition.
- Report issues to Circle K help desk for maintenance, solve customer complaints, manage employees, schedule shifts, hire and train new employees.
- Initiate tasks (like checking expiry, cleaning, pricing and follow up of planograms) with team members and handoff to them.
- Next day confirm and finish them to keep store according to the high standards.
Education
Travel And Tourism Service -
Algonquin College
Skills
- Inventory management
- Decision making
- Build successful team
- Strategic planning
- Customer Satisfaction
- Cost control and budgeting
- Multi-Tasking
References
- Harjinder Singh Manager at Quickie , 613-879-7447
- Parwinder Singh, Manager at Circle K store and Esso , (873)-288-3596
Languages
English
Full Professional
Timeline
Assistant Manager
Quickie Convenience Store Plus Gas
10.2023 - Current
Technician
Bell Canada (Bell Technical Solutions)
07.2021 - 10.2023
Assistant Manager
Circle K
09.2019 - 07.2021
Travel And Tourism Service -
Algonquin College