Iqbal Syed
Ajax,ON
Summary
Proven track record of enhancing customer satisfaction at Hilton Garden Inn Hotel by leveraging exceptional customer service and food safety understanding. Skilled in guest engagement and quality control, significantly improved service delivery by mastering menu memorization and efficient cash handling. Demonstrates a strong work ethic and teamwork, contributing to a positive dining experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Hilton Garden Inn Hotel
06.2013 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Dining Room Server
Viva Retirement
07.2013 - 03.2024
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Built long-lasting relationships with residents.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
- Replenished table, wait staff and kitchen supplies.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Bachelor of Commerce - Accounting
University Of Chittagong
Bangladesh Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Menu Memorization
- Service prioritization
- Food safety understanding
- Quality Control
- Performance Improvement
- Allergy awareness
- Table Setting
- Guest Seating
Languages
Bengali
Native or Bilingual
English
Full Professional
Certification
Smart Serve- Since November 2023
Timeline
Dining Room Server
Viva Retirement
07.2013 - 03.2024
Server
Hilton Garden Inn Hotel
06.2013 - Current
Bachelor of Commerce - Accounting
University Of Chittagong
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