Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Iqbal Singh

Team Lead, Network & Security Administrator, Solution Architect (Cloud & Infrastructure)

Summary

A highly skilled IT professional with a Bachelor of Engineering degree in Information Technology, earned in 2010, and 10+ year of experience in the IT industry, specializing in people management and technology like Network Administration. Proficient in managing and maintaining infrastructures, with extensive knowledge of Fortigate firewalls, Checkpoint, Cisco Routers, and Switches, Cisco Meraki Networks, Nutanix, VMware, as well as cloud platforms like AWS, Azure, and GCP. Adept at leading IT teams, overseeing IT procurement, and driving change management initiatives for network infrastructure, configurations, applications, and IT services to ensure business continuity. Well-versed in developing, configuring, and implementing Microsoft-based solutions and applications tailored to meet organizational needs. Committed to continuous improvement, optimizing IT capabilities, enhancing network and IT asset performance, and providing robust network and infrastructure support , with a strong background in cybersecurity tools, including SIEM, Log Analyzers, and Web Application Firewalls.

Overview

14
14
years of professional experience
3
3
Languages

Work History

Technical Team Lead

F12.net
11.2023 - Current
  • Ticket Management & Oversight: Assign and prioritize unaddressed tickets while strategizing team resolution plans.
    Ensure service-related tickets flow efficiently and are resolved effectively.
    Manage IMAC-related tickets for proper tracking and execution.
  • Technical Escalations & Hands-on Support: Work on escalated technical tickets, assisting in troubleshooting and resolution.
    Guide and support technicians in diagnosing and fixing complex issues.
    Act as a senior escalation point for critical service-impacting incidents.
  • Incident Handling & Client Communications: Communicate incident progress with clients to maintain satisfaction and transparency.
    Provide clear updates on ticket status and ensure timely resolutions.
    Assist in major incident handling and drive resolutions in collaboration with tech teams.
  • Service Delivery & Continuous Improvement: Identify and prioritize opportunities for client environment improvements.
    Support workforce planning and ensure optimal resource allocation.
    Provide input on recurring onsite check-ins to resolve IT issues.
  • Performance Monitoring & Reporting: Track and analyze ticket-related metrics to identify performance trends.
    Provide insights for client satisfaction reviews and corrective actions.
  • Client Engagement & Relationship Management: Connect with clients to understand their concerns, pain points, and service expectations.
    Gather feedback and ensure their needs are addressed effectively.
    Collaborate with service teams to enhance client experience and satisfaction.

Team Lead (IT, Cloud, Network & Web Security)

Spice Money - Leading Fintech Revolution India
07.2017 - 10.2023
  • Led a team of 8-10 technical professionals, each specializing in different domains such as network administration, cybersecurity, cloud computing, and infrastructure management.
  • Fostered a collaborative work environment that encouraged knowledge sharing and cross-training among team members, resulting in increased technical expertise and problem-solving capabilities.
  • Nurtured a culture of continuous learning and skill diversification, enabling team members to expand their competencies across multiple technical domains.
  • Handling Fortigate L3 issues: Addressing and resolving VPN, routing, and other Fortigate L3-related concerns to ensure the smooth operation of the network.
  • Managing Web Application Firewall (WAF): Implementing and overseeing the Web Application Firewall to protect web applications from security threats and vulnerabilities.
  • Auditing Firewall and network security devices: Conducting regular audits of firewalls and other network security devices to verify and maintain secure configurations and compliance with policies and standards.
  • Vendor management: Evaluating and selecting vendors for new or existing IT implementations, assessing their capabilities, negotiating contracts, and maintaining productive relationships.
  • Solutioning and cloud platform evaluation: Assessing and recommending cloud platforms based on cost, performance, and suitability for hosting new applications, ensuring efficient utilization of cloud resources.
  • Team management and escalations: Overseeing a team of IT professionals, providing guidance, assigning tasks, and handling escalations to ensure effective collaboration and timely resolution of issues.
  • Risk assessment and mitigation: Conducting risk assessments, identifying potential vulnerabilities, and implementing mitigation strategies to protect systems and data.
  • Project management: Leading and coordinating IT projects, setting project goals, creating project plans, tracking progress, and ensuring timely delivery within budget.
  • Incident reporting and documentation: Documenting incidents, vulnerabilities, resolutions, and maintaining accurate records for future reference and analysis.
  • Stakeholder communication: Collaborating with cross-functional teams, stakeholders, and management to communicate project updates, security risks, and recommendations effectively.

Network Administrator & Cloud Operation

Spice Digital
06.2013 - 07.2017
  • Implementation of Fortigate firewall from scratch: Deploying and configuring Fortigate firewalls to establish secure network perimeters and protect against external threats.
  • Installing policies: Setting up firewall policies to control and monitor network traffic, ensuring adherence to organizational security policies and compliance requirements.
  • Configuring SSL and IPSEC VPN: Establishing secure remote access and site-to-site VPN connections using SSL and IPSEC protocols to enable secure communication.
  • Routing: Configuring and managing network routing protocols to ensure efficient data transmission and connectivity across the network infrastructure.
  • UTM (Unified Threat Management) configuration: Configuring UTM features such as antivirus, anti-spam, web filtering, and intrusion prevention systems to enhance network security.
  • UTM reporting: Monitoring and generating reports on UTM usage and violations, identifying users who are violating policies and taking appropriate actions.
  • Configuration of High Availability (HA): Implementing high availability configurations to ensure network resilience and minimize downtime in case of hardware failures.
  • Automated backup of network devices: Setting up automated backup processes for network devices to ensure data integrity and facilitate quick recovery in case of failures.
  • AWS cloud daily automated reports: Developing and implementing automated reporting mechanisms to generate daily reports on AWS cloud usage, billing, and resource deployment.
  • Cloud operations: Performing various operational tasks in AWS, such as creating and managing Virtual Private Clouds (VPCs), launching and managing EC2 instances, configuring RDS databases, provisioning S3 storage, defining IAM policies, and managing security controls.
  • Cloud logs: Monitoring and analyzing cloud logs to identify security events, troubleshoot issues, and optimize resource utilization.
  • Monitoring and troubleshooting network and cloud infrastructure: Implementing monitoring solutions to proactively identify network and cloud performance issues, and resolving them to ensure optimal operations.
  • Capacity planning: Assessing resource utilization and forecasting future needs to ensure scalability and cost optimization of network and cloud infrastructure.
  • Change management: Managing and coordinating changes to the network and cloud environment, following established change management processes to minimize disruptions and maintain stability.

IT & Network Engineer

Spice Digital
01.2011 - 06.2013
  • End-to-end L1 customer support: Providing comprehensive L1 support for IT and network-related issues to end customers, troubleshooting problems, and ensuring timely resolution.
  • Resolving network issues: Investigating and resolving network-related problems reported by customers, analyzing network configurations, diagnosing network connectivity issues, and implementing solutions.
  • Checking and sharing daily backup reports: Verifying the success of daily backups for all network devices, ensuring data integrity, and sharing backup reports with relevant stakeholders.
  • Raising tickets with vendors: Initiating and managing tickets with vendors for any issues related to network equipment or services, following up on resolutions, and ensuring timely resolution within agreed upon Service Level Agreements (SLAs).
  • Monitoring network activity: Utilizing network monitoring tools to proactively monitor network performance, traffic patterns, and identifying any unusual or suspicious activities, promptly reporting and investigating such incidents.
  • Network troubleshooting and diagnostics: Utilizing various network diagnostic tools and techniques to identify and resolve network issues, conducting root cause analysis, and implementing preventive measures.
  • Collaboration and coordination: Collaborating with cross-functional teams, including system administrators, developers, and support staff, to troubleshoot complex issues and ensure seamless integration of network services with other IT components.
  • Continuous improvement: Identifying opportunities for process improvement, suggesting and implementing changes to enhance operational efficiency and customer satisfaction.
  • Training and knowledge sharing: Keeping up-to-date with the latest network technologies, protocols, and best practices, and sharing knowledge and expertise with team members, contributing to their professional development.

Education

Graduate Certificate - Project Management

Algoma University
Toronto, ON
05.2001 -

Bachelor of Technology - Information Technology

Punjab Technical University
Punjab
04.2006 - 2010.07

Higher Secondary Certificate - Science

PESB
Punjab
04.2004 - 2006.04

Skills

    People Management (Communication, Problem Solving, Conflict Resolution, Time Management, coching)

Network Adminitrator ( SD WAN, IPSEC, IPS,IDS, UTM, CLI packet sniffer troubleshooting, HA etc)

Azure Cloud (VM, Vnet, Vnet Peering, Express Route,VPN, AD, Storage )

AWS Cloud ( EC2, RDS, Lamda, S3, Direct Connect, EKS, ECS, Fargate, etc)

Web Security (WAF, SIEM, VAPT, Brup Suit Etc)

Infrastructure (Forti Manager, Forti Analyzer, WIFI Infra, Cisco Meraki Networks, Nutanix, VMware, Servers, Storage etc)

High Availability ( BCP/DR implementation, HA, Multisite DB replication, RTO/RPO achievement) )

Vendor Management (managing relationships with vendors for technology procurement and support)

Accomplishments

  • Super Star team of the Quarter for April-May-June financial year 2021-2022
  • Super Star team of the Quarter for Jan-Feb-March financial year 2021-2022

Timeline

Technical Team Lead

F12.net
11.2023 - Current

Team Lead (IT, Cloud, Network & Web Security)

Spice Money - Leading Fintech Revolution India
07.2017 - 10.2023

Network Administrator & Cloud Operation

Spice Digital
06.2013 - 07.2017

IT & Network Engineer

Spice Digital
01.2011 - 06.2013

Bachelor of Technology - Information Technology

Punjab Technical University
04.2006 - 2010.07

Higher Secondary Certificate - Science

PESB
04.2004 - 2006.04

Graduate Certificate - Project Management

Algoma University
05.2001 -

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Iqbal SinghTeam Lead, Network & Security Administrator, Solution Architect (Cloud & Infrastructure)