Iqbal Sediqi
Roseville
Summary
Customer-focused Retail Associate with extensive experience in transaction processing and customer support. Committed to enhancing shopping experiences and driving team performance. Proven skills in achieving sales targets through effective communication and customer insights. Enhanced store layout to improve product visibility and accessibility, resulting in increased customer satisfaction.
Overview
4
4
years of professional experience
Work History
Retail Associate
Macy's
Sacramento
11.2024 - 09.2025
- Processed transactions accurately using the point-of-sale system.
- Operated cash register to process payments from customers.
- Processed payments and handled exchanges, returns and refunds according to company policy.
- Responded to customer inquiries and resolved issues promptly and courteously.
- Engaged with customers to determine appropriate items to fit needs.
- Assisted customers in locating products and providing tailored recommendations, enhancing overall shopping experience.
- Collaborated with team members to ensure efficient store operations.
- Participated in team meetings to discuss sales strategies and promotional events.
- Organized merchandise displays to improve visual appeal and accessibility, increasing customer engagement.
- Arranged merchandise displays to showcase new styles and attract customers, contributing to increased sales.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Supported special projects by reorganizing the store layout.
Cashier
Halal Bitez restaurant
Sacramento
01.2023 - 08.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash and electronic payments accurately during busy shifts.
- Processed customer payments and issued correct change at the register.
- Issued receipts, refunds, credits or change due to customers.
- Addressed customer inquiries and resolved complaints efficiently, ensuring satisfaction and loyalty.
- Welcomed customers and addressed their inquiries about product offerings and services.
- Guided customers in menu selections and accommodated special requests to enhance dining experience.
- Answered customer questions and provided store information.
- Provided exceptional customer service by actively listening and engaging with patrons to meet their needs.
- Followed company security procedures for handling large sums of money.
Airport Customer Service Agent
Kam air
Kabul
02.2022 - 09.2022
- Coordinated baggage handling, ensuring prompt delivery to passengers.
- Collaborated with team members to facilitate seamless operational flow.
- Handled ticketing transactions accurately using airline reservation systems.
- Coordinated baggage handling and ensured proper delivery to passengers.
- Greeted passengers upon arrival and departure, delivering ticketing assistance and relevant information.
- Ensured accurate completion of passenger documentation, including tickets and customs forms.
- Responded swiftly to emergencies by adhering to established protocols.
- Inspected luggage for prohibited items before loading onto aircraft.
Education
High School Diploma -
Cordova High School
Rancho Cordova, CA05-2024
Some College (No Degree) - Business, Physology
Sierra College
Rocklin, CA04-2026
Skills
- Communication skills
- Product presentation
- Customer service
- Problem resolution
- Data entry
- Microsoft office
- Computer skills
- Time management
- Team collaboration
- Problem-solving
- Bilingual communication
- Customer service
- Bilingual communication
Languages
English
Full Professional
Persian
Native/ Bilingual
pashtoo
Limited
Timeline
Retail Associate
Macy's
11.2024 - 09.2025
Cashier
Halal Bitez restaurant
01.2023 - 08.2024
Airport Customer Service Agent
Kam air
02.2022 - 09.2022
High School Diploma -
Cordova High School
Some College (No Degree) - Business, Physology
Sierra College