Iqbal Kaur
Winnipeg,MB
Summary
Proven Receptionist at I Tech Education, adept in organization and verbal communication, excelled in enhancing customer satisfaction and streamlining appointment scheduling. Demonstrated ability to resolve complaints, improving client relations by 30%. Skilled in telephone handling and administrative support, significantly contributing to team efficiency and a positive workplace environment.
Overview
4
4
years of professional experience
Work History
Receptionist
I Tech Education
India
11.2018 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Education
Graduation - Bachelor in Art
Govt High School
Punjab03.2011
Skills
- Organization skills
- Time Management
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Scheduling appointments
Languages
English
Professional Working
Punjabi
Native or Bilingual
Timeline
Receptionist
I Tech Education
11.2018 - 03.2023
Graduation - Bachelor in Art
Govt High School