Ionha Crosby
York,ON
Summary
Hardworking and passionate individual with strong organizational and communication skills eager to secure a position in a field where utilizing current stills and gain experience while learning and contributing to help achieve company goals.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Naka Professional
10.2023 - Current
- Ensured accuracy of invoices and purchase orders by thoroughly reviewing documentation before submission.
- Responded to inquiries from callers seeking information.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Provide administrative support with accurate document preparation and data entry.
- Create weekly sales report for over 20 sales mangers.
- Processed invoices and payments in line with company policies and procedures.
Site Administrator
First Service Residential
09.2021 - 10.2023
- Record and update transfer of ownership, prepare and send new resident packages, assist in preparing board meetings & AGM packages, handle incoming and outgoing mails, answer phone calls, process invoices, perform monthly financial reports, collect fees, maintain financial records, prepare notices and status certificates.
- Supervised crew of over 10 employees.
- Handled sensitive information discreetly while maintaining confidentiality protocols at all times.
- Provided ongoing support to senior leadership by preparing reports, presentations, updates on key projects as needed.
Barista
Starbucks
09.2018 - 06.2023
- Provided friendly customer service, managed cash register, took orders, made drinks, educated customers about regarding menu, established employee schedules, and delegated tasks.
- Maintained clean and organized workspace for optimal productivity and safety.
- Promoted welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Concierge
First Service Residential
06.2020 - 09.2021
- Collected amenity rental fees, conducted inspections, handled emergencies, monitored common areas, responded to inquiries, assisted Assistant Manager, greeted visitors, maintained logs of residents' activities.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Ensured guest safety and security, monitoring public areas and managing access to guest floors.
- Maintained detailed records of guest preferences to personalize future visits.
- Trained new concierge staff, ensuring consistent high level of service across team.
Education
OSSD -
Emery EdVance Secondary School
North York, ON06.2015
Law Enforcement -
Anderson College of Health, Business And Technology
Toronto, ON06.2022
Skills
- Excellent communication skills
- Ability to work independently or in a team setting
- Strong interpersonal skills
- Highly motivated individual who is always willing to learn
- Knowledgeable of computer programs such as Microsoft Word and Excel
- Confidential, calm under pressure, warm and welcoming
Accomplishments
- Successfully completed security Guard Training, 01/01/23
- Successfully completed First Aid Training, 01/01/24
- Successfully completed Restorative Practices, 01/01/14
- Huddle Up Anti-Bullying awards recipient, 01/01/10 - 01/01/12
Languages
English
Full Professional
Timeline
Administrative Assistant
Naka Professional
10.2023 - Current
Site Administrator
First Service Residential
09.2021 - 10.2023
Concierge
First Service Residential
06.2020 - 09.2021
Barista
Starbucks
09.2018 - 06.2023
OSSD -
Emery EdVance Secondary School
Law Enforcement -
Anderson College of Health, Business And Technology
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